Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,527 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,527 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Decathlon are a disgrace , they messed up my order and continue to pass the blame around including blaming me. Instead of being cowards why dont you fix your mistakes and compensate customers appropriately instead of blaming everyone else.. i strongly advise that no one orders from decathlon.. you will get the same products elsewhere and have no hassle or trouble with you deliveries. As i said, DO NOT use this company! They dont care for their customers , only money!”

Helpful Report

Posted 5 years ago

“Worse worse company. They cancelled my order without my consent.”

Helpful Report

Posted 5 years ago

“Excellent products & customer service. I have just purchased an e bike on a cycle to work scheme in the Oxford branch of Decathlon. I visited the store several times in my quest to find the correct bike and choose my bike accessories. The store had a very good range of products for sale. I met three members of staff Owen, Matt & Alex during my visits and could not have asked for better customer service! Their knowledge about the bikes and cycle equipment was second to none. I never felt rushed nor did I feel they over sold the products. When I collected my bike, it was all ready to go pannier rack, basket, lights, lock all fitted as part of the service and included in the price. Owen spent time checking the seat hight, explaining how the electrics worked and how best to lock the bike up. Well done Oxford Decathlon I will definitely be recommending you to anyone who needs a bike.”

Helpful Report

Posted 5 years ago

“Decathlon Bolton the member of staff on the till called Daniel is bolshy and very rude. He was talking about customers to other members of staff in ear shot of customers. He should be stacking shelves in the warehouse not serving customers. He gives the Bolton store a bad reputation.”

Helpful Report

Posted 5 years ago

“We have placed the order on the 6th January for delivery to our home address, your delivery team tried to delivery it without any notice and no one was present. We contacted your team to request a delivery from 4pm and to be made aware couple of hours before that the driver is on the way. We were reassured that we will be contacted and it did not happen on the second delivery, and they have attempted to do it at lunch time again and no one was present since we are both working. Then we asked for a delivery at Decathlon on Hight Street Kensington where we could collect it from. We were told that it is not possible to change the delivery address. After a week, we called again asking for a solution since no delivery are possible on Saturday. As this point and after insisting, they finally agreed to change the delivery address to my partner work place. Since Monday they have not deliver the bike, therefore we have called them today and request a refund after 10 days back forward with your team. We were told that it is not possible. Then we have asked when we can expect the delivery and no answer was given, after expressing our disappointment, the person hung up the phone on my partner. It is not how we should treat a customer and especially when she was not rude or aggressive with your team, but disappointed by the service and express it in a polite manner . No delivery to date day 15... poorest service in retail's history”

Helpful Report

Posted 5 years ago

“Delivery times dismal...customer service wouldn’t bother contacting courier company when asked, too much hassle/work for them I suppose!”

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Posted 5 years ago

“OMG nush is the most dedicated hard working guy I've seen work at Chingford decathlon he helped me set up my fishing rod even when we took him off his break and told him to go back well wait he said no I got you but I'm coming back tomorrow I've messed up my rod again expect me nush”

Helpful Report

Posted 5 years ago

“Worst service .I ordered item and same day said to cancel it . It was four week before ,until today i doesn't refund my money , and they say that sent i to my card”

Helpful Report

Posted 5 years ago

“Don’t buy in Internet!! Delivery day??? Good luck!!! 3 time at Asda Store 3 phone call to customer service and I’m still waiting for my purchase after 10 day’s so far!!! Don’t do it!!!!”

Helpful Report

Posted 5 years ago

“First time iv'e used Decathlon online and what a mess. The order that arrived was nothing remotely like what is on their website. Called to sort this out, They sent a replacement which was exactly the same! Over two weeks and the issue is still not resolved. All returns have to be taken to an ASDA store so unless you have one in your town you will have to travel to one. The online customer services (Live chat) is incredibly slow and the staff very rude. Appalling experience all round”

Helpful Report

Posted 6 years ago

“Online order went missing. After 3 weeks of ordering haven't had goods or a refund. Tracking information clearly states order not delivered and yet they want to complete a lengthy investigation. Still waiting to receive almost £200 back from them. Will never use again. DO NOT ORDER ONLINE!”

Helpful Report

Posted 6 years ago

“Very good collections for the girls Indoor games accessories.”

Helpful Report

Posted 6 years ago

“IMMENSELY HELPFUL STAFF. I want to express my extreme level of gratitude to the workshop worker in Decathlon Reading, who helped me today (19:50 Fri 04 Oct 2019) with my bicycle 10 minutes before the shop closed. I had to buy certain essential equipment for riding in the dark. Above all, I had a serious issue with my pedal, which was twisted in the thread of the crankset. In fact, by that time EvansCycles workshop staff had told me outright that this can't be repaired and I would need to replace the entire crankset. This might have been the case indeed, but the problem was that I had to get from Reading back to Oxford (50 km). And replacing the crankset was not an option at that point. But the man at Decathlon, after sugesting me to come back in 4 days, suddenly said he could actually do that right then. So he did, and the pedal, in fact, lasted the 50 km ride back to OX! (Time will tell, how long it will last after that, but it seems to be firmly fixed and my main problem has been efficiently solved.) It was shameful of me not to note the worker's name. (To be fair, I was quite shocked after riding 50 km from OX to RG, which was quite a taxing trip for an ordinary commuter like me right after 2 years of no riding at all and... well, no lunch [just a funny detail]. And all this only to learn, that I can't get back.) Long story short, I was deeply impressed by the friendly, outstandingly helpful and professional staff. Thank you, guys, you're absolutely awesome! I'm looking forward to shopping sports equipment (which is quite frequent in my case) with you. VARIETY. I also had a couple of minutes to glance at the shelves. Yes, Decathlon in general doesn't have some top-notch equipment (I couldn't find even the Shimano Tiagra crankset on their website, which is a shame: I would order it right away). But Decathlon Reading is big and really well-organised (unlike Decathlon Oxford, which is basically a random collection of goods from various websites; bicycle section being utterly useless, having an enormous variety of trainers [thousands?] with at most 6 basketball models...). My first impression is that in Decathlon Reading you will basically find any type of goods for whichever sport you like (I'm sure about the bicycle section, at least). It's a shame I didn't have more time to spend there.”

Helpful Report

Posted 6 years ago

“The return process is a nightmare.”

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Posted 6 years ago

“A broad of sports gear to suit all pockets. Fast efficient service”

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Posted 6 years ago

“Ordered a junior archery set first one no problem. Second one ordered,the box was damaged,the actual seals on the item's case were missing,I checked the items and luckily all were there. I treid to get a replacement,what a joke!No 'phone number,the usual computer response,chat room didn't get what i was saying but asking for photo's,how can you photo a damaged box a missing seals,would NOT use again”

Helpful Report

Posted 6 years ago

“Shopping in store at decathlon is fine and the quality and price are good. The online shopping experience is almost laughable due to the way they are set-up. The order was made and a delivery date set. The order has now been procesding for 5 days and still hasn't left the warehouse. As I wanted to take the items away I've asked for a cancellation so I can just go buy the items from local shops (even though it's more expensive I need these things for monday). So I've sent emails made phone calls and gone through online chat. No one knows why the items haven't been sent. Because of their system they cant cancel the order despite it not having been sent yet or get me weekend delivery. The outcome is for me to not accept the delivery whenever it arrives (no one can tell me when it'll leave the warehouse and I wont be here for delivery anyway.). Then they will refund me at 3-5 days in the future, it's a large order so I dont really have the extra money to buy everything again locally whilst waiting for the refund. Essentially dont believe the delivery dates online even if it says the items are in stock. Even if you get it as click and collect it doesn't change the fact that they have no idea when itll be delivered or dispatched. And then trying to find that information is impossible as no one knows why or where it is. Really bad experience and terrible customer service.”

Helpful Report

Posted 6 years ago

“Razvan the cycle mechanic at the Oxford store is all you could hope for. Provided excellent advice and undertook the conversion from drop to straight bars on my wife’s cycle. Kept us in touch with progress and ensured she was happy with everything before we left the store. Cannot recommend highly enough.”

Helpful Report

Posted 6 years ago

“I recently purchased an Itiwit 3 kayak plus accessories (paddles, pump, etc) online. The kayak was delivered within the notified time scale with an email from the courier confirming delivery date. The kayak arrived minus the accessories, however, a quick chat with one of Decathlon customer service advisors via their online chat feature confirmed that a second package was on its way via another courier which would arrive the following day. All in all, I am extremely happy with the products and service provided.”

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Posted 6 years ago

“18 years and we cant enter in group when we want to but stuff, that's dumb”

Helpful Report

Posted 6 years ago

Decathlon is rated 4.4 based on 11,527 reviews