Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,538 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,538 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fantastic service”

Helpful Report

Posted 11 years ago

“bought some shorts exellent quality and delivered in quick time will definatley shop here again”

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Posted 11 years ago

“Delivery was on time although the bike I ordered wasn't very well packed and got scratched. I contacted customer service and they were brilliant and dealt with the issue immediately ....so I'm totally happy and would recommend using decathlon”

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Posted 11 years ago

“Ordered sandals for holiday five days before hand. Received an email saying expected to be ready in store for collection in 5 days (bit excessive). Arrive on day 5 late afternoon to find they weren't there and not sure exactly when they would arrive. Cancelled the order (payment up to 7 days to get it back - bit excessive). Had to email asking why payment hadn't been recredited, which prompted Customer Service to action it within a few hours it seems. Would not rely on these guys in the future.”

Helpful Report

Posted 11 years ago

Dear customer, Thank you for the time you spent for giving us your feedback. We are sorry to hear you are not satisfied with our service provided and we really appreciate your review as we are trying to improve our services every day to make sport more accessible to everyone. We hope to see you soon for a better experience at Decathlon! Please accept our apologies for any inconvenience caused and feel free to contact us for any questions. Have a lovely day!

Posted 11 years ago

“Great product very pleased and the delivery was super fast very impressed would recommend to anyone.”

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Posted 11 years ago

“Excellent service fast delivery.”

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Posted 11 years ago

“Submitted two separate 'click & collect' orders for Long sleeve UV T shirts and UV hats. Process was easy and I received e mails to advise me when the items were at my nominated store.”

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Posted 11 years ago

“Very easy to pick up my order. No problem with returns either, it was a quick and simple process as I'd printed off my invoice. Friendly staff in store.”

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Posted 11 years ago

“So far so good, service very good, however the sizes and size chart are quite confusing, also when ordering more than one item, each item is individually charged postage. S Sissons”

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Posted 11 years ago

“Amazing next day service - excellent product”

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Posted 11 years ago

“Excellent and so fast. Very impressed,will definately recommend.”

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Posted 11 years ago

“Great service and great produts!”

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Posted 11 years ago

“Amazing item, better than in the pic! Super fast delivered! :)”

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Posted 11 years ago

“Have ordered items on line to be collected in Southampton store and also shopped in the store . The staff there are excellent! - They were very friendly, polite and helpful. I have recommended the store to several friends..”

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Posted 11 years ago

“Inverness water proofs best money I ever spent!”

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Posted 11 years ago

“Clear photographs, good quality product.”

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Posted 11 years ago

“Great shop , although way more choices on line than in one of the stores . Great price and very good quality. The click and collect service is very useful . The staff in Surrey quays decathlon is always lovely and helpful .”

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Posted 11 years ago

“Decathlon is a very welcome addition to the UK market. A sports store that actually caters for people who do sports as opposed to casual wear. Their own brand training wear is excellent value and their click and collect service works very well. If I had any feedback it would be to speed up checkouts by making sure their IT worked properly and the staff were better trained with it. I would also improve the range of free weights and kettle bells as these are at present only aimed at beginners. Great potential.”

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Posted 11 years ago

“Great service, and lovely product”

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Posted 11 years ago

“Quality products backed up with great customer service. Had to return an item due to incorrect size & customer service team sorted replacement size very promptly!”

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Posted 11 years ago

Decathlon is rated 4.4 based on 11,538 reviews