Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,530 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,530 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I can't recommend these leggings highly enough. Not only are they comfortable and well made but they are also excellent value for money. So much so that I've now got 8 pairs. I have 6 pairs of US size XS in black and grey and during my pregnancy I bought them in a size M/L and wore them with the waistband pushed under my bump from 5 months onwards. I wear them for exercising and for everyday use. They are by far the best leggings that I have ever bought. What's not to love about them.”

Helpful Report

Posted 10 years ago

“For my online order you sent me the wrong item. When I went on line again to get this corrected you did not have an option to get the right item sent only to return the one I had as being defective, which it was not. I called your helpline which was very helpful and advised that I had to order and pay for the item I wanted again go and collect it to get a refund. This is what I did and I did get the payment from the first incorrect order refunded to my card. As I had not made the mistake why when your company had the item I wanted could you not arrange for the wrong item to be returned and for the correct item to be sent to me without me having to pay again?? Perhaps you should work out a better process for this kind of scenario, which clearly does happen.”

Helpful Report

Posted 10 years ago

Thank you for the time you spent for giving us your feedback. We are sorry to hear you are not satisfied with our services and we really appreciate your review as we are trying to improve our services every day to make sport more accessible to everyone. We hope to see you soon for a better experience at Decathlon! Please accept our apologies for any inconvenience caused and feel free to contact us for any questions. Have a lovely day!

Posted 10 years ago

“Great customer service and low prices products, but great value”

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Posted 10 years ago

“Very quick delivery and good quality product.”

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Posted 10 years ago

“Good quality and excellent service, will use again.”

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Posted 10 years ago

“Very quick service. Nabaiji flip flops are the best I've ever owned - and I'm the wrong side of 60, so that's a lot of flip flops! I've had two pairs for five years, and thought it was probably time to replace them, though they aren't worn out. I would heartily recommend them for comfort and hard-wearingness.”

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Posted 10 years ago

“Very pleased with the service and products. Site is user friendly and easy to navigate. The products are excellent quality and reasonably priced. I would certainly recommend Decathlon and will shop again with them. Many thanks. Terry”

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Posted 10 years ago

“Easy to order, good communication and updates. Slight delay instore picking up, but that was due to shopstaff and not the online experience. Will recommend and use again”

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Posted 10 years ago

“very pleased prompt and in good condition :)”

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Posted 10 years ago

“I bought I Tent online I was a little unsure at first if it would come on time. It was brilliant service and a very happy customer!”

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Posted 10 years ago

“Easy to use click & collect service with friendly stsff”

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Posted 10 years ago

“Product order and arrived before expected date”

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Posted 10 years ago

“Very good service and good quality”

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Posted 10 years ago

“Great price, great quality and fast delivery. Couldn't ask for more.”

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Posted 10 years ago

“Brought two pairs of wellington for a Star Wars costume, just as described and great with outfit.”

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Posted 10 years ago

“Excellent service”

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Posted 10 years ago

“To be honest! This sports equipment site is fantastic, I have only purchased cricket boots, bat and pads, but there is a wide range, for all sports. I ordered the cricket boots and pads for my birthday and they arrived within 2 or 3 days. The quality was good, only problem was when I emailed my Son in Australia and asked if he would like to buy them for my birthday? He just replied and said '' The only thing worth getting for you is an umpires coat, it's about time you hung up your boots!'' I might be 61, but I'm still playing this season and scoring runs with my new bat!”

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Posted 10 years ago

“Item as described, very quick dispatch and delivery. Would highly recommend using the decathlon website or if you live nearby take a trip it rivals JJB or sports direct.”

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Posted 10 years ago

“We came in knowing what we wanted (checking on website for availability) but we had a job finding it. Not because store was badly laid out, but because it wasn't tidy. We had problems finding the right sizes and finding matching pairs of shoes.”

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Posted 10 years ago

“After a rocky start everything was put right and was pleased with the end out come”

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Posted 10 years ago

Decathlon is rated 4.4 based on 11,530 reviews