Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,538 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,538 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“updated information at all stages of delivery gives you confidence in decathlons systems”

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Posted 11 years ago

“Great Skates!”

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Posted 11 years ago

“Great items quick delivery would use again”

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Posted 11 years ago

“The sandals are excellent quality, cant fault them. The delivery to the store was quicker than the days suggested, but you only have 5 to pick it up, not very long :-( especially as they were early and I was away, so nearly lost my order. I also accepted a decathlon card on my order, but am still yet to receive it.”

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Posted 11 years ago

“Ordered an outdoor table tennis table (Cornilleau 500M). Was kept informed throughout the delivery process and table was delivered well packaged and without any damage. Overall very pleased with the service received and would certainly recommend the 500M as an excellent outdoor table.”

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Posted 11 years ago

“Very good; )”

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Posted 11 years ago

“Decathlon products are always excellent value for money , and the delivery service has been excellent”

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Posted 11 years ago

“After initial problem - order was cancelled (not by me) and I had to reorder - fast and efficient service.”

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Posted 11 years ago

“I can't recommend these leggings highly enough. Not only are they comfortable and well made but they are also excellent value for money. So much so that I've now got 8 pairs. I have 6 pairs of US size XS in black and grey and during my pregnancy I bought them in a size M/L and wore them with the waistband pushed under my bump from 5 months onwards. I wear them for exercising and for everyday use. They are by far the best leggings that I have ever bought. What's not to love about them.”

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Posted 11 years ago

“For my online order you sent me the wrong item. When I went on line again to get this corrected you did not have an option to get the right item sent only to return the one I had as being defective, which it was not. I called your helpline which was very helpful and advised that I had to order and pay for the item I wanted again go and collect it to get a refund. This is what I did and I did get the payment from the first incorrect order refunded to my card. As I had not made the mistake why when your company had the item I wanted could you not arrange for the wrong item to be returned and for the correct item to be sent to me without me having to pay again?? Perhaps you should work out a better process for this kind of scenario, which clearly does happen.”

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Posted 11 years ago

Thank you for the time you spent for giving us your feedback. We are sorry to hear you are not satisfied with our services and we really appreciate your review as we are trying to improve our services every day to make sport more accessible to everyone. We hope to see you soon for a better experience at Decathlon! Please accept our apologies for any inconvenience caused and feel free to contact us for any questions. Have a lovely day!

Posted 11 years ago

“Great customer service and low prices products, but great value”

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Posted 11 years ago

“Very quick delivery and good quality product.”

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Posted 11 years ago

“Good quality and excellent service, will use again.”

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Posted 11 years ago

“Very quick service. Nabaiji flip flops are the best I've ever owned - and I'm the wrong side of 60, so that's a lot of flip flops! I've had two pairs for five years, and thought it was probably time to replace them, though they aren't worn out. I would heartily recommend them for comfort and hard-wearingness.”

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Posted 11 years ago

“Very pleased with the service and products. Site is user friendly and easy to navigate. The products are excellent quality and reasonably priced. I would certainly recommend Decathlon and will shop again with them. Many thanks. Terry”

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Posted 11 years ago

“Easy to order, good communication and updates. Slight delay instore picking up, but that was due to shopstaff and not the online experience. Will recommend and use again”

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Posted 11 years ago

“very pleased prompt and in good condition :)”

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Posted 11 years ago

“I bought I Tent online I was a little unsure at first if it would come on time. It was brilliant service and a very happy customer!”

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Posted 11 years ago

“Easy to use click & collect service with friendly stsff”

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Posted 11 years ago

“Product order and arrived before expected date”

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Posted 11 years ago

Decathlon is rated 4.4 based on 11,538 reviews