Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,538 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,538 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Having bought clothing at Decathlon before, I registered with Decathlon online & purchased 4 cotton shirts at heavily reduced prices. They are of excellent quality, fit and style & were delivered the next day. A superb service which I will not hesitate to use again.”

Helpful Report

Posted 11 years ago

“I'm very impressed with Dechatlon and the ordering and delivery process. The bicycle I ordered arrived on time, the only thing I would say is that the courier left the parcel with a neighbor without having my permission or calling me in advance. Now on the topic: The bike is spectacular. Very good build quality and top materials used. I would point out that even though Dechatlon says they set the bike up prior to delivery I had to further adjust the brakes and unless you have some experience with that you'll have to do some research and spent some time fiddling with your bike. Now in my case is no problem because I enjoy doing it, but not everyone is the same. All and all the hole experience was more than exemplary. I only took a star off because of the courier and has nothing to do with Dechatlon or the bike itself.”

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Posted 11 years ago

“Excellent service & excellent product!”

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Posted 11 years ago

“Tent arrived quickly, well packaged and just as described. Thank you very much for easy service, good website and good value. Regards the Quecha pop up tent, well... it seems a quality item. Not been in rain yet but expect it would be ok. Could get 3 in at a squeeze. Only comment is about folding it down. On the video it looks really easy. Is there a cut in the video? Anyway its not so easy to fold away. But it does, with a bit of patience it will line up and fold up and fits in the bag again. Perhaps it takes practice to be as good as the video. Would buy again. Thanks”

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Posted 11 years ago

“Staff decent, store looked a little empty, would shop again though!”

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Posted 11 years ago

“Easy to click and collect online. Product was in store when they said it would be. Staff member was very helpful when I collected it. Great service”

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Posted 11 years ago

“great, speedy delivery, arrived well packaged and when an issue was raised that was resolved very very quick - brilliant service did i mention the Scooter is very very nice, stable, nice smooth ride and folds up and opens very quick with no damage to digits”

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Posted 11 years ago

“Great watch for a cheap price, and quick delivery. Only complaint is the size of packaging was rather excessive for a small item.”

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Posted 11 years ago

“I had a problem with the tent poles that I ordered, they frayed. But The customer service from Decathalon was excellent, they sent a replacement within a week, no trouble at all. I would highly recommend them to anyone, and the tent I purchased was great too, at a very good price. Really pleased with it.”

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Posted 11 years ago

“Easy to find your way around the website. The items arrived really quickly and as described. A joy to shop there and even better to use the web site and beat the queues in the store”

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Posted 11 years ago

“couldn't have asked for a better experience, good prices and the service was excellent”

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Posted 11 years ago

“Easy to follow ordering system, fantastic delivery service!”

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Posted 11 years ago

“Fantastic service”

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Posted 11 years ago

“Good value for money and fast delivery.”

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Posted 11 years ago

“Very slick service and great product would purchase from them again”

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Posted 11 years ago

“i spent 3hrs in decathlon croydon, after choosing a bike, the model i choose it took a total of 3 bikes of the same model before they got one to work properly. They kept changing operatives to work an the bike eventually when it was correct, they could not even dust it where it had been sitting in the rack, on reflection poor customer service could not even offer me anything to compensate me for the inconvenience because it should not have taken this long, on reflection I should have gone else where, where I think I would be better thought of”

Helpful Report

Posted 11 years ago

Dear Peter, Thank you for the time you spent for giving us your feedback. We are sorry to hear you are not satisfied with our service provided and we really appreciate your review as we are trying to improve our services every day to make sport more accessible to everyone. We hope to see you soon for a better experience at Decathlon! Please accept our apologies for any inconvenience caused and feel free to contact us for any questions. Have a lovely day!

Posted 11 years ago

“everything i got is just right”

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Posted 11 years ago

“product despatched and received on time good product would recommend”

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Posted 11 years ago

“The masks arrived in super quick time. They look great and cannot wait to try them out. A friend purchased a couple more for me one of the snorkels was missing a stopper inside Decathlon sent another very promptly.”

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Posted 11 years ago

“Fishing rod set in stock online so ordered for store delivery then ordered tackle to go with set. Got text next day to say fishing set out of stock so Decathlon cancelled order but not tackle, which was delivered to store even though I cancelled order after receiving text about set. Took email from me to get refund for tackle 3 weeks later, even though received email from Decathlon saying that as I hadn't picked tackle up (remember, I cancelled it?), refund would take 3 days. Checked fishing set online a couple of days after order cancelled by Decathlon and it was still shown as in stock. Still showing as in stock just a few days ago as well. Bad experience.”

Helpful Report

Posted 11 years ago

Dear Charles, Thank you for the time you spent for giving us your feedback. We are sorry to hear you are not satisfied with our services and we really appreciate your review as we are trying to improve our services every day to make sport more accessible to everyone. We hope to see you soon for a better experience at Decathlon! Please accept our apologies for any inconvenience caused and feel free to contact us for any questions. Have a lovely day!

Posted 11 years ago

Decathlon is rated 4.4 based on 11,538 reviews