Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,530 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,530 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered two cycle caps good quality and. At a bargain price I will use the online decathlon store again and they were waiting for me at my local store”

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Posted 10 years ago

“Good reliable and fast service.,will use again”

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Posted 10 years ago

“Great products for running and every other sport, excellent customer service online and at the store (Harlow branch in particular). Very satisfied, highly recommend, will be coming back for more excellent products!”

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Posted 10 years ago

“Very pleased with the product, service & delivery, one small problem the euro to Uk electric plug was the wrong one so I had to buy one. Clive”

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Posted 10 years ago

“Very quick delivery and quality excellent. Only dissapointment was because I ordered two sets ( for two grandchildren ) they were packed loosely in one box which because of the size of the target gave me difficulty in packing up the second set.”

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Posted 10 years ago

“Very helpful and friendly staff.”

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Posted 10 years ago

“I bought a Domyos VM Fold 6 exercise bike online and the process was very efficient. the bike was pretty easy to assemble and it meets my needs very well. I phoned Decathlon Edinburgh when I had a problem using the heart rate monitor and I got very friendly and helpful advice.”

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Posted 10 years ago

“Products where as described on the website. Service was very good, delivery was swift and the parcel was wrapped securely. The quality of the products I bought very good and the price was excellent. I will not hesitate to order from Decathlon in the future.”

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Posted 10 years ago

“loving the look of it and feel as tried it on but cannot comment on usage as holiday has been cancelled i purchased it for”

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Posted 10 years ago

“Brilliant customer service fast delivery”

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Posted 10 years ago

“Beautiful item, excellent price, quick delivery overall very good.”

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Posted 10 years ago

“I was very pleased with the service from ordering to delivery. My items were exactly as described. Thank you.”

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Posted 10 years ago

“Very easy website to use and once my item were ready received an email and everything turned up well packed a couple of days later. Everything you would expect from a reputable company!”

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Posted 10 years ago

“Interesting that I ordered two of the same items (we have twins) in different colours, but they were different prices. They came in two very different packaging, one in small box with item packed in appropriately named box, whilst other came in large packaging with items (in-line skates) simply in two plastic bags with label stapled to one - they were also the dearest. The courier, DHL also dropped the parcels at the wrong address, luckily I recognised the name of the person who signed and went to fetch them. There was no way of getting in touch to comment on this until now. The web site was simple to use, and I believe the skates are now being appreciated by our grandchildren.”

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Posted 10 years ago

“Excellent service and will not hesitate to use you again!”

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Posted 10 years ago

“I like decathlon for childrens sports wear and the service is great especially the order tracking. The kids ski products are imaginative and great value. I had to return the kids hiking sandals in the summer however as they were of poor quality and fit, also I have to order bigger sizes of clothing for the kids as the sizing is too small for the age, is everyone smaller than average in Decathlon World ?”

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Posted 10 years ago

“really love the quick postage and products.”

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Posted 10 years ago

“All I can say is I wish there was a branch nearer Norwich. I would buy so much more if i could pop into store. Having said that the online service is very good.”

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Posted 10 years ago

“The item I purchased was received promptly and was of the sort of quality that I was hoping for. I would use Decathlon again in the future.”

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Posted 10 years ago

“Good price, quick delivery, quirky French style.”

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Posted 10 years ago

Decathlon is rated 4.4 based on 11,530 reviews