Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,537 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,537 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Interesting that I ordered two of the same items (we have twins) in different colours, but they were different prices. They came in two very different packaging, one in small box with item packed in appropriately named box, whilst other came in large packaging with items (in-line skates) simply in two plastic bags with label stapled to one - they were also the dearest. The courier, DHL also dropped the parcels at the wrong address, luckily I recognised the name of the person who signed and went to fetch them. There was no way of getting in touch to comment on this until now. The web site was simple to use, and I believe the skates are now being appreciated by our grandchildren.”

Helpful Report

Posted 10 years ago

“Excellent service and will not hesitate to use you again!”

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Posted 10 years ago

“I like decathlon for childrens sports wear and the service is great especially the order tracking. The kids ski products are imaginative and great value. I had to return the kids hiking sandals in the summer however as they were of poor quality and fit, also I have to order bigger sizes of clothing for the kids as the sizing is too small for the age, is everyone smaller than average in Decathlon World ?”

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Posted 10 years ago

“really love the quick postage and products.”

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Posted 10 years ago

“All I can say is I wish there was a branch nearer Norwich. I would buy so much more if i could pop into store. Having said that the online service is very good.”

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Posted 10 years ago

“The item I purchased was received promptly and was of the sort of quality that I was hoping for. I would use Decathlon again in the future.”

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Posted 10 years ago

“Good price, quick delivery, quirky French style.”

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Posted 10 years ago

“Very fast and efficient service”

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Posted 10 years ago

“Really happy with the service at Lakeside, particularly the bike repair workshop where a the member of staff fixed my wheel and did my service in less than an hour on Sunday - staff at this shop are generally very helpful!”

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Posted 10 years ago

“Excellent value, quality boots, delivered promptly.”

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Posted 10 years ago

“Great service”

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Posted 10 years ago

“Epic jacket for the hills and about town. Dry and warm camping in storm Abigail. Highly recommend.”

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Posted 10 years ago

“Product was delivered on time and as advertised.”

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Posted 10 years ago

“Excellent service , great price and great product and fast delivery”

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Posted 10 years ago

“Great service,fast delivery,wells were perfect so can't comment on returns service.Would recommend and certainly use again.”

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Posted 10 years ago

“Very easy to order and the deliverable time is reasonable. Staff at the shop are very helpful.”

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Posted 10 years ago

“Excellent, prompt service and very good value for money.”

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Posted 10 years ago

“Excellent value, great range of swimming gear”

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Posted 10 years ago

“Staff always helpful in store - deal with returned/replacement items easily.”

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Posted 10 years ago

“All fits perfectly and delivery was fast and efficent”

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Posted 10 years ago

Decathlon is rated 4.4 based on 11,537 reviews