Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,530 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,530 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very fast and efficient service”

Helpful Report

Posted 10 years ago

“Really happy with the service at Lakeside, particularly the bike repair workshop where a the member of staff fixed my wheel and did my service in less than an hour on Sunday - staff at this shop are generally very helpful!”

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Posted 10 years ago

“Excellent value, quality boots, delivered promptly.”

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Posted 10 years ago

“Great service”

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Posted 10 years ago

“Epic jacket for the hills and about town. Dry and warm camping in storm Abigail. Highly recommend.”

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Posted 10 years ago

“Product was delivered on time and as advertised.”

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Posted 10 years ago

“Excellent service , great price and great product and fast delivery”

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Posted 10 years ago

“Great service,fast delivery,wells were perfect so can't comment on returns service.Would recommend and certainly use again.”

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Posted 10 years ago

“Very easy to order and the deliverable time is reasonable. Staff at the shop are very helpful.”

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Posted 10 years ago

“Excellent, prompt service and very good value for money.”

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Posted 10 years ago

“Excellent value, great range of swimming gear”

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Posted 10 years ago

“Staff always helpful in store - deal with returned/replacement items easily.”

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Posted 10 years ago

“All fits perfectly and delivery was fast and efficent”

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Posted 10 years ago

“Brilliant service, next day delivery.”

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Posted 10 years ago

“Cant knock you chaps, you delivered what I ordered, the quality was great for the money, when I got the wrong size and went to store to swap for the correct size all worked well, a nice experience.”

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Posted 10 years ago

“Very simple and ultimately reliable service. I Will use it all the time. Thoroughly recommend it”

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Posted 10 years ago

“Excellant service, easy to use comprehensive and website, resulting in a quality product. No delivery problems despite living ina remote place. This is the first time I have used Decathlon and I will certainly use Decathlon again. Thank you.”

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Posted 10 years ago

“Bike was delivered to the store while I was out of the country, the store held on to the bike for me until my return to collect. An excellent service.”

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Posted 10 years ago

“Ordered some hiking back packs that were on offer. Backpacks were received on time but quality was not up to the standard I was expecting. The material appeared quite thin and not substantial enough to hold a decent amount of weight. Service overall was decent.”

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Posted 10 years ago

Thank you for leaving a review. We are happy to hear that you were pleased with the service you received. If you are not happy with the product you have the option to return this. You can find more information on this process here http://www.decathlon.co.uk/return-policy.html You can also leave a review directly on the product page of our website. Have a nice day.

Posted 10 years ago

“Your alleged cheap prices are the same as anyone else's. 50% of the outdoor stuff I go in there for is out of stock for the season. Even on line. The staff are helpful, though. I go to other places first, and only use GO if it is genuinely cheaper and near at hand. You need to raise your quality and give real price reductions compared to the competition - not just at sale times.”

Helpful Report

Posted 10 years ago

Thank you for contacting us. We appreciate the time you have taken to send us your feedback. Your opinion is very important to Decathlon as a company, since we are constantly trying to improve our services and quality of the products. Have a nice evening.

Posted 10 years ago

Decathlon is rated 4.4 based on 11,530 reviews