Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,530 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,530 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great product, good value and very quick delivery”

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Posted 10 years ago

“Excellent services”

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Posted 10 years ago

“Lovely jacket. Great quality. Brilliant service.”

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Posted 10 years ago

“The walking boots i bought are a good comfy fit for someone with a wide foot. ideal for walking 3 - 4 hours on the trail excellent value and smart look.”

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Posted 10 years ago

“Have bought a few item from decathlon and have never been disappointed. The sizing of garment is maybe a little on the small side so I usually order a size bigger than I would normally (but I don't like tight fitting sport gear).”

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Posted 10 years ago

“Quick delivery and excellent products”

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Posted 10 years ago

“Product of full face snorcal and service excellent.”

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Posted 10 years ago

“Quick and efficient service”

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Posted 10 years ago

“Ordered a riding hat, I was advised it was shipped, 4 days later I received an email thanking me for returning it. I never even received it!!”

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Posted 10 years ago

Thank you for leaving a review. We are sorry that you did not receive your order. We can see that it was returned to us by the carrier and you have since received a refund. If you have any problems please do not hesitate to contact us. Have a nice day.

Posted 10 years ago

“Wellies arrived in good time, very comfortable, lasting longer than other brands I've had before that cost four times as much. There used every day for dog walking and work. For the price there fantastic.”

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Posted 10 years ago

“Quick and easy to order and arrived promptly. Am very satisfied with the product, just waiting for the cold weather!”

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Posted 10 years ago

“Excellent description and great delivery speed.”

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Posted 10 years ago

“Very pleased with my swimming costume. I kept one and returned one, which was an easy process although I did have to pay the postage to return it.”

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Posted 10 years ago

“Very good personal service in store”

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Posted 10 years ago

“I'm really disappointed from them. Charge me £30 whitout to the me why. I never shopping again from them.”

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Posted 10 years ago

Thank you for having taken your time you to send us your feedback. Your opinion is very important to Decathlon and it help us to improve however we are a bit confused as we are not able to see the charge of £30. Please feel free to give us a call as we will find your best solution to your problem. We do apologise for all the inconvenience caused. Have a nice evening.

Posted 10 years ago

“Good quality , good price! One of my favorite shops!”

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Posted 10 years ago

“I purchased inline skates online for in store collection, arrived promptly. Unfortunately I needed to refund and reorder my skates, but again service was excellent.”

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Posted 10 years ago

“Recd rubbers ok but glue wouldn1t work could be old? Cheers Ed.”

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Posted 10 years ago

“Very good finish, hard wearing and warm.”

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Posted 10 years ago

“Really good service, Everything i have ordered has been delivered when they say it will, Well informed on the status of my delivery. First class”

Helpful Report

Posted 10 years ago

Decathlon is rated 4.4 based on 11,530 reviews