Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,537 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,537 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“sturdy bag, comfortable shoulder straps, very good value”

Helpful Report

Posted 10 years ago

“I tried to order some trainers from the website because the shop (Reading) didn't have the right size/colour. I got stuck in an endless loop in which the website kept kept asking me to do the same thing repeatedly and would not move on. Eventually I had to go back to the shop and get them to place the online order for me. Good products - good website for displaying them - terrible website order fulfilment.”

Helpful Report

Posted 10 years ago

“Great bike (Rockrider Big 8). Although I am having problems with the forks (remote lock out has stopped working, Rockshox XC32 Solo Air), and no one at Decathlon (Twitter) can tell me if they're under warranty or not.”

Helpful Report

Posted 10 years ago

“Good range of products at good prices. Easy ordering and fantastic communication. The boots I ordered were delivered quickly and are exactly as described. Wore them on a trip to Iceland last week, they are amazingly comfortable and keep my feet totally warm and dry. My only negative point about the boots is that I didn't feel that they are true to size. I normally wear size 3 but ordered size 4 as I assumed I'd need to wear thick socks. Even having the size 4 I wouldn't be able to wear thick socks but luckily the boots are so warm I only need to wear regular socks with them.”

Helpful Report

Posted 10 years ago

“Excellent store , always have what I'm looking for , friendly and helpful staff and a good wide range of everything. Fantastic.”

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Posted 10 years ago

“User friendy website. Great prices and uncomplicated ordering and very quick and efficient delivery.!!! Thanks Decathalon. Sam”

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Posted 10 years ago

“I'm satisficed with my items. Thanks”

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Posted 10 years ago

“Good service excellent delivery , good product, good price will use this site again .”

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Posted 10 years ago

“I bought a pair of Aigle Boots. They arrived quickly, they fitted well and they are fantastic boots. That was all I wanted. ***** oh that;s five stars !”

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Posted 10 years ago

“Bought in the sale. Good value and efficient pick-up arrangements”

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Posted 10 years ago

“Shipping was very fast and prompt. I ordered on a Sunday night and received on Tuesday via Royal Mail. Great prices here too!”

Helpful Report

Posted 10 years ago

“Excellent ratio price/quality, easy to buy/order, offer the click and collect and the in store delivery which makes even easier to order. Should encourage more the customer to give a review of the product they bought. Some in store staff would benefit from a customer service training. At the end, I like Decathlon.”

Helpful Report

Posted 10 years ago

“Amazing products! Really fast delivery! And good price! I do recommend!”

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Posted 10 years ago

“Speedy delivery. Get quality”

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Posted 10 years ago

“The Cycling jacket I bought for my Son arrived quickly. Unfortunately the sizing was exceedingly small, as I was travelling close to a store I took it and exchanged it very quickly very easily at no extra cost. I did mention how small the medium was (it would have fitted me! size10) the assistant agreed they did come up small my 38inch chest Son had to have an extra large! Maybe you need to say this or adjust sizing?”

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Posted 10 years ago

“I really enjoy shopping at your stores.”

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Posted 10 years ago

“Staff very polite and helpful , the item I wanted to purchase was unavailable, the young boy advised that it was still available on line , if purchased , it would be available to collect in store the next day !!! A very positive experience !”

Helpful Report

Posted 10 years ago

“The website was extremely frustrating to use, especially on my mobile, it was dire - I had to give up and get someone else to order via their tablet! A really bad experience of internet shopping (and I use the internet a lot for shopping, living in a very rural area), however the wellies I bought are excellent and were delivered quickly.”

Helpful Report

Posted 10 years ago

Thank you for leaving a review. We are happy to hear that you were satisfied with the item received and the service provided. We do apologise as we understand that your experience when trying to place and order online has been frustrating. If you use you mobile device we suggest you to download our free app to avoid any problems. Have a nice evening!

Posted 10 years ago

“Decathlon always ship promptly and I've always been happy with the goods ordered.”

Helpful Report

Posted 10 years ago

“The service I received in store whilst collecting the item was poor. The way the staff treat each other is ridiculous and I did not appreciate the time they kept me waiting and the way they acted towards me was in a rude manor.”

Helpful Report

Posted 10 years ago

Thank you for leaving a review. We are sorry to hear that you were not happy with the service you received. If you wish you can leave a store review by selecting "my store" on our website. Have a nice day.

Posted 10 years ago

Decathlon is rated 4.4 based on 11,537 reviews