Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,537 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,537 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Helpful staff. Clean and tidy store (Southampton). Product bought exactly what we wanted.”

Helpful Report

Posted 10 years ago

“After waiting longer than the expected time for my order to arrive, I had to contact you via email to be told minutes after my email the package had 'just arrived' and then when I collected it, considering they are shoes they wernt in a shoe box, for £50 for a pair of shoes I expected better packaging atleast”

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Posted 10 years ago

“Definitely the best all round sports store in the UK. Good quality at a good price every time. Loads better than sports direct”

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Posted 10 years ago

“Ordered one day delivered the next fantastic”

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Posted 10 years ago

“Ordered on line, collected in store. Great service.”

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Posted 10 years ago

“Great quality trousers for running, with handy pockets. Easy to order and delivered really quickly! Very impressed and will definitely recommend to friends!”

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Posted 10 years ago

“Had a bike rack delivered an came with box torn and parts missing. On ringing customer services the could not supply me the parts to rectify in time so had to go and buy one elsewhere.”

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Posted 10 years ago

“The speed of the delivery was very high two days from order. the purchase when delivered was in good condition.”

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Posted 10 years ago

“Both products were excellent but your delivery was very slow. I ordered three things mail order on the same day, yours was the only I had to pay for and yours was last by four days.”

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Posted 10 years ago

“Decathlon staff were efficient, helpful and cheerful. I got what I ordered, was notified of its arrival and collected it on time.”

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Posted 10 years ago

“Great products, great prices and really fast delivery and given I live on a island of the coast of Scotland that is no mean task!”

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Posted 10 years ago

“Your sizing has a bit to be desired! But the store is good and service very good.”

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Posted 10 years ago

“Ordered on the Sunday, ready for collection on the Tuesday. Very happy with the item and service.”

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Posted 10 years ago

“Great product and very quick delivery”

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Posted 10 years ago

“Shopping was very quick and efficient, I like the product. Fits perfectly and comfortable - only wish the store was closer to me...”

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Posted 10 years ago

“The tent is amazing and the service was first rate Will buy again without hesitation”

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Posted 10 years ago

“Sadly I can only give 5* out of 5 for Decathlon. They do a fantastic range of products and all of their products are excellent quality and extremely well priced. I swear by the Kalenji brand that is within the running section. Very very comfortable and well priced.”

Helpful Report

Posted 10 years ago

“Great website, great range of products, great price quick delivery and reasonable prices that cannot be beaten”

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Posted 10 years ago

“An all round pleasant experience, staff in the shop were helpful and delivery communication was excellent. My B'twin Big 8 MTB arrived in perfect condition and I'm very happy with it.”

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Posted 10 years ago

“Great products at the cheapest prices backed up by awesome service”

Helpful Report

Posted 10 years ago

Decathlon is rated 4.4 based on 11,537 reviews