Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,530 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,530 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The speed of the delivery was very high two days from order. the purchase when delivered was in good condition.”

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Posted 10 years ago

“Both products were excellent but your delivery was very slow. I ordered three things mail order on the same day, yours was the only I had to pay for and yours was last by four days.”

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Posted 10 years ago

“Decathlon staff were efficient, helpful and cheerful. I got what I ordered, was notified of its arrival and collected it on time.”

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Posted 10 years ago

“Great products, great prices and really fast delivery and given I live on a island of the coast of Scotland that is no mean task!”

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Posted 10 years ago

“Your sizing has a bit to be desired! But the store is good and service very good.”

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Posted 10 years ago

“Ordered on the Sunday, ready for collection on the Tuesday. Very happy with the item and service.”

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Posted 10 years ago

“Great product and very quick delivery”

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Posted 10 years ago

“Shopping was very quick and efficient, I like the product. Fits perfectly and comfortable - only wish the store was closer to me...”

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Posted 10 years ago

“The tent is amazing and the service was first rate Will buy again without hesitation”

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Posted 10 years ago

“Sadly I can only give 5* out of 5 for Decathlon. They do a fantastic range of products and all of their products are excellent quality and extremely well priced. I swear by the Kalenji brand that is within the running section. Very very comfortable and well priced.”

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Posted 10 years ago

“Great website, great range of products, great price quick delivery and reasonable prices that cannot be beaten”

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Posted 10 years ago

“An all round pleasant experience, staff in the shop were helpful and delivery communication was excellent. My B'twin Big 8 MTB arrived in perfect condition and I'm very happy with it.”

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Posted 10 years ago

“Great products at the cheapest prices backed up by awesome service”

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Posted 10 years ago

“excellent! ordering and delivery was very straightforward. Much improved from an experience some years ago when it was all abit of a struggle”

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Posted 10 years ago

“I have used this company a few things mes ive always found them to be good. However the last twice I have ordered a certain product only for to be told about a week later that it's out of stock. Would be. Better if they could update their web page more regular. I still find them a good company to deal with *****”

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Posted 10 years ago

“One of the best services and the speed of implementation and send the request”

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Posted 10 years ago

“Great priced products, great fit and great quality.”

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Posted 10 years ago

“The service from Decathalon was excellent but unfortunately The US sizing confusion meant that the medium I ordered came as a large.”

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Posted 10 years ago

“Competitive price & good delivery. I haven't used the good yet, so can't comment on quality or value for money.”

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Posted 10 years ago

“had to pay for returned items.”

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Posted 10 years ago

Decathlon is rated 4.4 based on 11,530 reviews