Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,530 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,530 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent support from the staff in store. Item delivered into store the next day.”

Helpful Report

Posted 10 years ago

“Good quality and fast delivery- only I originally requested shop delivery then had to cancel wait for refund and re-order as my dad wasn't able to collect my parcel without my I.D. Very inconvenient.”

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Posted 10 years ago

“First port of call for sports kit and casual wear. Absolutely amazing prices, much better value and quality than you would expect. Just remember to check sizing, it's European not UK (usually)! Thoroughly recommend.”

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Posted 10 years ago

“For two years I have been waiting for the Tribord Easybreath snorkel mask to be available in Canada. I was told, yes in 2015 it will be available to North American markets, and sadly this is not the case. I ordered it online through Decathlon and had it shipped to a friend in England who then sent it via Royal Mail. It was easy to track it's journey from shipping to my friend's address and onward. I recently was able to use my Tribord mask and loved it. A friend also gave it a try and as an experience snorkeler he too thought it was great. Reviews I read before purchasing this mask stated that facial hair could cause leaks and that you could only surface snorkel, but could not snorkel below the surface. My friend was diving to depths of three meters or more with no problem. He also had several days facial hair growth and that did not interfere with the seal allowing water into the mask. I am headed to Roatan next month and I am very enthusiastic using my Easybreath mask to enjoy this experience even more than I have in the past.”

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Posted 10 years ago

“The article of clothing I ordered arrived promptly in excellent condition. Very pleased.”

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Posted 10 years ago

“An all round good value store selling quality merchandise for many activities my family are involved with. Their in shop staff are excellent and so helpful and on line I really have to stop myself spending too much. It is the only store I use were I look forward to spam! I hate shopping but I have gone their on my birthday!”

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Posted 10 years ago

“I bought the Tribord easy breath snorkel for a recent holiday, delivery was fast and the product was amazing for the first time I was able to swim without panic attacks in the sea. The product was as described with fantastic service.”

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Posted 10 years ago

“Excellent product - excellent service”

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Posted 10 years ago

“Brilliant service, very fast delivery, delighted many thanks!”

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Posted 10 years ago

“Always receive a great service, everyone in store is so helpful and never any issues with any returns I've made...would highly recommend, the products are of a great standard, so glad we have one close to where I live but I'd still use the online service regardless.”

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Posted 10 years ago

“Happy with the online shopping experience.”

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Posted 10 years ago

“They were great very quick very nice really fast delivery. Two days only because I was not home . Free as well can not complain. Very happy. Not opened gift yet am sure it'll all be there.”

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Posted 10 years ago

“Excellent trousers , I got them the next day. Great service and product”

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Posted 10 years ago

“Helpful staff. Clean and tidy store (Southampton). Product bought exactly what we wanted.”

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Posted 10 years ago

“After waiting longer than the expected time for my order to arrive, I had to contact you via email to be told minutes after my email the package had 'just arrived' and then when I collected it, considering they are shoes they wernt in a shoe box, for £50 for a pair of shoes I expected better packaging atleast”

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Posted 10 years ago

“Definitely the best all round sports store in the UK. Good quality at a good price every time. Loads better than sports direct”

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Posted 10 years ago

“Ordered one day delivered the next fantastic”

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Posted 10 years ago

“Ordered on line, collected in store. Great service.”

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Posted 10 years ago

“Great quality trousers for running, with handy pockets. Easy to order and delivered really quickly! Very impressed and will definitely recommend to friends!”

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Posted 10 years ago

“Had a bike rack delivered an came with box torn and parts missing. On ringing customer services the could not supply me the parts to rectify in time so had to go and buy one elsewhere.”

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Posted 10 years ago

Decathlon is rated 4.4 based on 11,530 reviews