Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,530 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,530 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to use website with good range of products. Delivery always quick as well.”

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Posted 10 years ago

“web site to buy stuff is very inefficient and painful: lots of data needs to be entered several times and the information entered is then NOT used”

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Posted 10 years ago

“Excellent service. Quality and value for money every time. Goods are affordable and reliable.”

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Posted 10 years ago

“First of all Decathlon has the best prices on sports goods I have ever seen, this is considering the quality of the product. Second very easy to purchase online, web page easy to navigate and third but not least, my product arrived 2 days after the online. Honestly you can't get a better service than this. THANK YOU ALL AT DECATHLON!!!!”

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Posted 10 years ago

“Excellent value, excellent customer service as always.”

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Posted 10 years ago

“Great products, excellent value. Also superb click and collect service.”

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Posted 10 years ago

“Great service, prompt and efficient. I used click and collect and it was straight forward and quick. Would definitely use it again.”

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Posted 10 years ago

“Very happy I discovered this shop. The quality and prices of everything I have bought is truly value for money. Delivery service takes some beating too!!”

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Posted 10 years ago

“Cheap, polite, helpful, varied sports and hiking. All that other sports shops are not.”

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Posted 10 years ago

“The staffs help very good and do not hesitate .i would say very good because of that.????????”

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Posted 10 years ago

“The staff were very helpful and friendly.”

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Posted 10 years ago

“The all in one snorkel masks were fantastic! Used them in the Caribbean islands! Recommended them from you to many people, also your good service, thank you very much , Tina woodcraft”

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Posted 10 years ago

“Awful....ordered a pair of size 8.5 rugby boots. They sent a 9, I sent back with a note saying I ordered a size 8.5 please replace. They sent another pair....size 9. I have returned and requested a refund. 2 weeks later, they have received my returned boots but not processed my refund. I have emailed and been informed there was an error but the refund will now be processed my. All in all a really bad experience and wont be ordering from them again.”

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Posted 10 years ago

“Good products with fast delivery”

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Posted 10 years ago

“easy to use, easy to collect, good quality, enough said!”

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Posted 10 years ago

“order arrived promptly. thank you.”

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Posted 10 years ago

“Doskona?y sprzedawca. Towar najwyzszej jako?ci. Dostawa bardzo szybka. POLECAM !!!!”

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Posted 10 years ago

“Very good trainers. Good quality for the price”

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Posted 10 years ago

“I am a regular client at Decathlon for last 5 years. I am happy with their services.”

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Posted 10 years ago

“I use decathlon for cycling bits. I find the B'twin brand absolutely amazing. When I went into store I was amazed how such a cheap bike comes with top of the range equipment. All in all I have never had a problem and will definitely use decathlon for many years to come”

Helpful Report

Posted 10 years ago

Decathlon is rated 4.4 based on 11,530 reviews