Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,530 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,530 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good value clothing delivered quickly .”

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Posted 10 years ago

“Order did not arrive in the time stated. The trousers size ordered that were sent was wrong, they were a size larger. Possibility because they did not have the size in stock.”

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Posted 10 years ago

“Love the brand and decathlon is the only place I can find it so rumba up”

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Posted 10 years ago

“Easy website. Efficient click and collect service at Canary Wharf. Happy.”

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Posted 10 years ago

“Very satisfied overall.”

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Posted 10 years ago

“Easy shopping, fast service.”

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Posted 10 years ago

“I ordered some skiing coats for my young children to keep them warm and dry at school. They arrived really quickly and I am impressed with the quality and price of the coats.”

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Posted 10 years ago

“Ordering the item was fine and the speed the item arrived to the store was fine. However the order was wrong. I ordered size childs 1.5 football boots and received size 2. As my son was excited and we had driven for 20 minutes to get the boots we kept the item despite them not being what I ordered.”

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Posted 10 years ago

“Value for money”

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Posted 10 years ago

“exellent service and prompt delivery very impressed”

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Posted 10 years ago

“I received excellent service. I had to return both items and have them replaced with different sizes. No problems doing this and only took a week from me sending back to receiving replacements.”

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Posted 10 years ago

“No prices are right, wait till you get to the checkout and then ripoff time...”

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Posted 10 years ago

“Love shopping in store and online. Great place to go with kids as they can play while I shop.”

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Posted 10 years ago

“sturdy bag, comfortable shoulder straps, very good value”

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Posted 10 years ago

“I tried to order some trainers from the website because the shop (Reading) didn't have the right size/colour. I got stuck in an endless loop in which the website kept kept asking me to do the same thing repeatedly and would not move on. Eventually I had to go back to the shop and get them to place the online order for me. Good products - good website for displaying them - terrible website order fulfilment.”

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Posted 10 years ago

“Great bike (Rockrider Big 8). Although I am having problems with the forks (remote lock out has stopped working, Rockshox XC32 Solo Air), and no one at Decathlon (Twitter) can tell me if they're under warranty or not.”

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Posted 10 years ago

“Good range of products at good prices. Easy ordering and fantastic communication. The boots I ordered were delivered quickly and are exactly as described. Wore them on a trip to Iceland last week, they are amazingly comfortable and keep my feet totally warm and dry. My only negative point about the boots is that I didn't feel that they are true to size. I normally wear size 3 but ordered size 4 as I assumed I'd need to wear thick socks. Even having the size 4 I wouldn't be able to wear thick socks but luckily the boots are so warm I only need to wear regular socks with them.”

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Posted 10 years ago

“Excellent store , always have what I'm looking for , friendly and helpful staff and a good wide range of everything. Fantastic.”

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Posted 10 years ago

“User friendy website. Great prices and uncomplicated ordering and very quick and efficient delivery.!!! Thanks Decathalon. Sam”

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Posted 10 years ago

“I'm satisficed with my items. Thanks”

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Posted 10 years ago

Decathlon is rated 4.4 based on 11,530 reviews