Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,533 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,533 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

Write Your review

Tell us how Decathlon made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Nice equipment, good value”

Helpful Report

Posted 10 years ago

“The delivery was fine, but only when I started to replace the parts on my bike (so after opening the package and throwing it away) I realized that the rear brakes were defective because a crucial part was missing: the spring! Not having the package anymore, I can't apply for a refund so I lost my money. I don't think it is fair, so I consider the refund procedure disappointing.”

Helpful Report

Posted 10 years ago

Dear Daniel Thank you for contacting us and thank your having taken your time to send us your feedback. We are sorry to hear that you have received your delivery uncompleted. Please do not hesitate to contact our CLT to be assisted in order to proceed with an exchange or return. We do apologize for all the inconvenience caused. Have a nice evening.

Posted 10 years ago

“The Kalenji Run Light - Sits at a suitable height on the body so as not to cause too much glare towards oncoming people with its 3 mode very bright light, however - 1) getting a comfortable position on your body without it moving around is difficult, and would be better with a second shoulder strap for stabilisation. 2) a small 'shade' over the top of the light would stop the glare going up to your own eyes. 3) it would be much better if the rear light could be switched off when running in a group, as the flashing red light is just too bright for people behind. I've had to resort to sticking black tape over most of it to avoid causing annoyance. For a solo runner in the winter however, it's probably just what you need.”

Helpful Report

Posted 10 years ago

“Great service order on Tuesday there on Thursday perfect fit ! Horse looks very smart!!”

Helpful Report

Posted 10 years ago

Dear Corinne Thank you for contacting us and thank you for having taken your time to send us your feedback. We are happy to hear that you are satisfy with the item and with the service provided. Have a great evening!

Posted 10 years ago

“530 exercise bike, good product but supplied with wrong adapter. Took 2 attempts to get it sorted but 2nd time part arrived next day. Will use decathlon again, having since bought kit & trainers”

Helpful Report

Posted 10 years ago

Thank you for leaving a review. We are sorry that your exercise bike was missing the adapter but we are happy to hear that you know have this and like the products. If you are having any problems please do not hesitate to contact us. Have a nice day.

Posted 10 years ago

“Excellent customer service both in the shop and on the phone. Thank you.”

Helpful Report

Posted 10 years ago

“Good quality product at a good price. Fast and reasonably priced delivery. Very pleased.”

Helpful Report

Posted 10 years ago

“good product, quick delivery would recommend.”

Helpful Report

Posted 10 years ago

“Purchased an ONnight 410 headlamp, very impressed. Great beam strength even on the lowest of the two settings. Head unit is very flexible as it pivots into any position and it offers some form of water proofing, mostly shower proof. All in all a very good product for the price and much better than others twice the price. Colours are a bit naff but that's subjective!”

Helpful Report

Posted 10 years ago

“Bought 30 x £1.50 water bottles online and collected in store. Parcel was available to collect at my local store within 48 hours from placing order. Bottles are attractive and sturdy. An excellent value. Very pleased with the whole experience.”

Helpful Report

Posted 10 years ago

“Great products, superb prices, good communication, only let down by poor service from the courier (eventually received 8 days after order was placed). Wouldn't stop me ordering from them again though!”

Helpful Report

Posted 10 years ago

“I ordered my bike online and arranged that I would pick it up from the store. All this was extremely easy. There was a helpful guide on the size of bike likely to suit me. Again really easy. Went to pick up the bike, it was there ready for me to pick up, no problem. The only niggle was that it wasn't clear if the bike was set up or not. The pedals weren't attached, again this hadn't been made clear. If this had been made clear it wouldn't have been an issue and I would have given 5 stars. A small piece of clarity would have made the difference. The product is great by the way.”

Helpful Report

Posted 10 years ago

“Very pleased with face mask and good service and affiant”

Helpful Report

Posted 10 years ago

“We bought two Dutch style bikes (ELOPS 320). Got a good price, quick delivery and the bikes are great. Not the lightest and 'only' 6 gears but they are easy to ride and give a good view that adds confidence when tackling today's busy roads.”

Helpful Report

Posted 10 years ago

“Easy to navigate website, kept well informed of progress of order, speedy delivery, will use again.”

Helpful Report

Posted 10 years ago

“Service was excellent. Paula C was exceptionally helpful and my item arrived on time so we were able to use it on holiday. Would happily recommend you to anyone Thank you All (especially Paula) Clive”

Helpful Report

Posted 10 years ago

“I ordered some shoes which arrived in a couple of days but turned out to be a little small. No problem, it was easy to return them for a larger size, no fuss, no expense. I will be using them again, they have a great range of products too.”

Helpful Report

Posted 10 years ago

“Good service and quick in delivery but very slow in processing it takes upto 5 days just to get the goods ready for delivery.”

Helpful Report

Posted 10 years ago

“i ordered the merchandise instore and it arrived most speedily. i am most pleased with my purhase and the price was excellent a satisfactory transaction and most recommended.”

Helpful Report

Posted 10 years ago

“On line ordering was straight forward, easy to do and goods were delivered on time. An excellent service and the shops have also, always been very well staffed and superb customer service.”

Helpful Report

Posted 10 years ago

Decathlon is rated 4.4 based on 11,533 reviews