Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,538 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,538 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

Write Your review

Tell us how Decathlon made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good value products that were delivered quickly”

Helpful Report

Posted 10 years ago

“Excellent qulaity for the price, my 2 kids were kitted out with PE kit including trainers and school coat as well as leotards for Gym etc for less than £150! BARGAIN Had to return coat to the store as didnt fit, easy to do and the girls in the Coventry store were really helpful. Highly recomended”

Helpful Report

Posted 10 years ago

“So sad not to have a Decathlon near by (another reason to holiday in France)! Have found the range great value, especially when dealing with growing children. Most orders have worked fine, last time we were missing an item, but the problem was dealt with very quickly and satisfactorily. Thanks.”

Helpful Report

Posted 10 years ago

“Good quality products at great prices. Reasonable delivery charge and timescale.”

Helpful Report

Posted 10 years ago

“I found searching the site for the correct size and type a little difficult (in that there were not as many search filters as I would expect to find - see SportsDirect for a good example), but once I had chosen the items that I wanted the purchasing and delivery process was all good.”

Helpful Report

Posted 10 years ago

“Why are the prices higher with 10-15% then in other european countrys? The rest is ok.”

Helpful Report

Posted 10 years ago

“Great quality clothes and sports equipment, value for money. Also the staff are very knowledgeable and helpful”

Helpful Report

Posted 10 years ago

“Love the clothing. I always get complimented and it is just slightly different and sometimes quirky.... Love it. Prices are very reasonable too especially the kids clothing but I do always go up a size for my child”

Helpful Report

Posted 10 years ago

“Reasonable postage, decent prices & never been let down by a product, yet. I will continue to buy my camping equipment from them for years to come!”

Helpful Report

Posted 10 years ago

“The equipment I purchased was fine and has all since been thoroughly tested (mainly tents for a scout group) But I was disappointed with the £40 delivery charge; pretty overpriced for what boiled down to 7 boxes; I then had to wait in all day as the delivery time was any more specific than 9am-7pm (I think) on the day.”

Helpful Report

Posted 10 years ago

“Top quality at a great price!”

Helpful Report

Posted 10 years ago

“Got a great bargain on a pair of bib tights. Ordered Friday, arrived Saturday, can't complain with that! I needed to exchange for a smaller size. However, the tights had gone back up to full price. Decathlon honoured the lower price and sent a free returns label! Happy customer”

Helpful Report

Posted 10 years ago

“The products are OK, as described, and generally of solid quality in their range of price.”

Helpful Report

Posted 10 years ago

“First time customer. Excellent service, the trainers I ordered were delivered quicker than expected, they were exactly as described and I got them at a sale price. Very happy customer.”

Helpful Report

Posted 10 years ago

“A great, roomy tent that was both easy to put up and take down. Perfect and highly recommended - just remember to buy the required pump!”

Helpful Report

Posted 10 years ago

“Decathlon is a fantastic shop with fabulous equipment and clothing. We go there whenever we can but unfortunately live a long way from one of their stores. I would give this company 5 stars if it wasn't for the poor delivery experience I had. Watch out for "estimated" delivery dates, they can sometimes be a long time from the "actual" delivery date. I suggest Decathlon provides delivery dates in the way Amazon does - e.g. 3-6 October, providing a range rather than a specific estimated date. Sarah”

Helpful Report

Posted 10 years ago

“ORDER N° 284253 1763608 Rockrider 500 Mountain Bike M 1 Delighted with the bike I purchased for my husband but utterly disappointed in the condition I picked it up in including: - Flat tyres - a chain that has never seen any grease - gear levers never even attempted to be lined up on the handlebars neither correctly at even at least level. To add to this, having to request help to lift the bike into my car at 7 months pregnant. The bike left the store in an extremely non road worthy condition. If I lived in closer proximity of the store, yes I would have taken the bike back to the store to demonstrate the condition it was in, but I didn't fancy an hours round trip.”

Helpful Report

Posted 10 years ago

Dear Gemma, Thank you for contacting us. We are sorry to hear you have experienced problems in our store. We really appreciate the time you have taken to give us your feedback and we apologise for any difficulties you have experienced with our service. If you could book an appointment to any of our workshop our bikes experts will be happy to help you. We hope you may give a second chance to Decathlon! Thank you for your understanding. Please feel free to contact us for any further questions. Have a lovely day!

Posted 10 years ago

“Cant remember what i bought, i think it was a tent, it was defenitly a tent and it was awesome, had so much fun in it ;)”

Helpful Report

Posted 10 years ago

“All productions were as described and of good quality. Quick delivery.”

Helpful Report

Posted 10 years ago

“swimming shorts are fab! great service from decathlon.”

Helpful Report

Posted 10 years ago

Decathlon is rated 4.4 based on 11,538 reviews