Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,530 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,530 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I recently bought a BIC SUP paddleboard to order (via import from France) and must say I was very impressed with Decathlon's staff communication and efficiency throughout the process. Many thanks to all involved. Kind regards Mike Stevens”

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Posted 10 years ago

“It'd be better if the package has handles. It was a bit awkward to carry after the collection at the store.”

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Posted 10 years ago

“I had to return an item to the Oxford store. The return and exchange was very easy. The staff most helpful and polite.”

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Posted 10 years ago

“Quality kit at competitive prices.”

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Posted 10 years ago

“Product great. Would have given 5* but delivery lenghthy”

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Posted 10 years ago

“Helpful staff and really good products!”

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Posted 10 years ago

“Very easy to order from. The product was delivered within the time scale stated, and a message was sent to say the goods were on their way.”

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Posted 10 years ago

“Always good value, especially during sale periods. Check availability - some stores don't stock complete ranges (Southampton, unsurprisingly, best for sailing gear).”

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Posted 10 years ago

“We absolutely love the Camping Cupboard Unit. It arrived speedily and is an excellent product. It is really easy to put up and down, there is plenty of storage for pots and pans, cutlery etc and then food on the other side. The windbreak works really well and we managed to cook in quite windy conditions. The height is perfect for all to work at it is a great looking product with cool colours. All round we are so happy with this product. We bought a similar product from another shop and found it impossible to put up, so took it back and bought this one instead, we couldn't be happier and are the envy of the campsite!!”

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Posted 10 years ago

“Really friendly and helpful staff at the Southampton shop and a great range of products. Even if they don't have it in store, you can order it online and pick it up for free from your chosen shop :)”

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Posted 10 years ago

“Easy to use website and quick delivery. Great product too.”

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Posted 10 years ago

“Good product, delivered on time and well packaged.”

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Posted 10 years ago

“Excellent products at good prices”

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Posted 10 years ago

“Very speedy delivery to store of my new stand up paddleboard particularly as it's massive!”

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Posted 10 years ago

“Ordered a Btwin Triban 500 SE online which was delivered promptly. Bike had a slightly buckled rear wheel but I took it to Decathlon Sheffield where the wheel was replaced and gears were checked and indexed. The bike is awesome and I am very pleased with it. Only negative point is that the nearest store is 150 miles away. Can we have a Decathlon store in the North East please!?”

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Posted 10 years ago

“Easy to use, always given info on what was happening when and the product itself was fantastic, would I recommend the, yes of course, no brainer.”

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Posted 10 years ago

“Excellent value for money. Perfect size for a day hike. Comfortable to wear.”

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Posted 10 years ago

“Love do shopping at Decathlon - Lakeside is My shop . Lots to choice and very friendly people work there . I will say - Thank You for good service !!!”

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Posted 10 years ago

“All the articles that I have purchased from Decathlon have been of a very good quality and have been delivered quickly.”

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Posted 10 years ago

“Reasonable quality at reasonable prices. Some very good prices in sales sometimes.”

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Posted 10 years ago

Decathlon is rated 4.4 based on 11,530 reviews