Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,533 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,533 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Order arrived quickly and within the timescale given. Jodphurs are fabulous and I get lots of comments on them. One pair hasn't washed too well (decoration around the pocket has peeled up slightly) but wear them a lot so it's to be expected!”

Helpful Report

Posted 10 years ago

“Was really happy with the merchandise I bought from Decathalon. They dispatched my items quickly after ordering, and they arrived well within the estimated delivery date. Haven't had to use their customer services, as I've had no problems. Bought some Decathalon own-brand items, and found they were to size and made well for the price point. The size charts may be confusing on the website for female clothing, but I found my size just fine.”

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Posted 10 years ago

“Quality goods at realistic prices! Always happy to help, regardless of the query. I don't look anywhere else...”

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Posted 10 years ago

“Good quality items, the click and collect is excellent as it can be difficult to sometimes find things in store, but the staff are always pleasant.”

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Posted 10 years ago

“Very well laid out for different sports and activities, good staff presence on the floor, wide choice and own brands are excellent value.”

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Posted 10 years ago

“Great prices for great quality sports wear and equipment. Online ordering is simple and delivery was excellent, goods arrived within 24 hours!! Thanks Decathlon.”

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Posted 10 years ago

“Incredible service, really good products :D”

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Posted 10 years ago

“Good product range. Excellent prices. Functional webshop. Recommended.”

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Posted 10 years ago

“Delivered quickly with no Issues. A few too many emails.”

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Posted 10 years ago

“Nice, helpfull staff and very good quality products in good prices”

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Posted 10 years ago

“Great variety and great quality assured here and excellent service.”

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Posted 10 years ago

“Simple, straight forward process. Added bonus my order arrived after only one day.”

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Posted 10 years ago

“Great click and collect service and very quick.”

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Posted 10 years ago

“For all your sporting needs and at a good price great service inside the shop and online very happy.”

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Posted 10 years ago

“excellent products with a very quick delivery time. I was very pleased with the price of the product and will definately use Decathlon again.”

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Posted 10 years ago

“I am always very happy with Decathlon. The quality of the merchandise is very high and delivery is always prompt and reliable.”

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Posted 10 years ago

“Great products at a reasonable price. But delivery takes way too long... my most recent order said it was despatched and would be delivered next working day but has already taken 4 working days and no sign yet!”

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Posted 10 years ago

“Excellent service, products as described really happy and would definitely use again”

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Posted 10 years ago

“Web site can be a bit difficult when going back and forwards to compare products. Shoe sizing would appear not to reflect UK sizing. Euro size 45, is normally UK 10 not a UK 10.5. Other than that great products at a good price. Off to buy some hiking shoes.”

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Posted 10 years ago

“Since discovering the Decathlon website earlier this year I have had nothing but positive experiences shopping online. The prices are always competitive and having a fantastic guarantee makes it very simple to change your mind. I keep recommending Decathlon to all my friends and family”

Helpful Report

Posted 10 years ago

Decathlon is rated 4.4 based on 11,533 reviews