Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,538 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,538 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am always very happy with Decathlon. The quality of the merchandise is very high and delivery is always prompt and reliable.”

Helpful Report

Posted 10 years ago

“Great products at a reasonable price. But delivery takes way too long... my most recent order said it was despatched and would be delivered next working day but has already taken 4 working days and no sign yet!”

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Posted 10 years ago

“Excellent service, products as described really happy and would definitely use again”

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Posted 10 years ago

“Web site can be a bit difficult when going back and forwards to compare products. Shoe sizing would appear not to reflect UK sizing. Euro size 45, is normally UK 10 not a UK 10.5. Other than that great products at a good price. Off to buy some hiking shoes.”

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Posted 10 years ago

“Since discovering the Decathlon website earlier this year I have had nothing but positive experiences shopping online. The prices are always competitive and having a fantastic guarantee makes it very simple to change your mind. I keep recommending Decathlon to all my friends and family”

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Posted 10 years ago

“The products are great but they never have stock in store and the website is awful. I still use as price quality and style so good. Staff in store also helpfull.”

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Posted 10 years ago

“1. They have everything (almost) you need for all (almost) sports. 2. Their quality is generally very good compared to the price tag. But if want the best they are probably not for you. 3. Customer services are generally very good. The return policy is generous.”

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Posted 10 years ago

“Great product. Very happy with quality and price. Delivery however was slow, hence 4 stars rather than 5.”

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Posted 10 years ago

“Very good quality for the price you pay and an excellent range of products!”

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Posted 10 years ago

“Everything was as described and delivered when it should have been. Site reviews were very helpful, so overall I'm a happy customer Thank you.”

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Posted 10 years ago

“I've been shopping at Decathlon for over 15 years and have lost count of the number of things I've bought from here from bikes to rucksacks, sleeping bags to trainers, table tennis sets to swimming goggles. All have lasted the test of time. Well most of it, I've worn through two pairs of hiking boots and I'm on my third. I have to admit there have been times when every single item of clothing I've been wearing was from there. And I'm only mildly ashamed to admit it. I need to get more stuff again.”

Helpful Report

Posted 10 years ago

“Living some distance from a store online shopping is the only way to use Decathlon. The website is slow, clunky and uninspiring but the products are great value for money so I tend to persevere. My most recent purchases were a bargain as they were in the sale and arrived very quickly after ordering so I would rate the distribution and value for money as excellent but the website as in need of a revamp.”

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Posted 10 years ago

“Perhaps even more than the quality and variety of goods, it is the knowledgeable and helpful staff which make Decathlon stand apart from other retailers.”

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Posted 10 years ago

“Best running gear I've ever used for a cheap price :)”

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Posted 10 years ago

“Great quality product for a decent price! Amazing value!!! Also sent back some items because they were not fitting well, got refunded with no issue!”

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Posted 10 years ago

“Excellent postal service and price. Recommended.”

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Posted 10 years ago

“Happy with the order. Happy with the tent. Would recommend to others.”

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Posted 10 years ago

“I bought a pop-up tent and am pleased with it. However, I would not recommend relying on the brief instructions on the website for demonstrating how to pack it away. I downloaded something from You tube which showed each step clearly. Although sold as a two man tent, the one I bought was far roomier than all the other two man tents in my group, so that was a bonus.”

Helpful Report

Posted 10 years ago

“I ordered a cardio model VE130 from Decathlon (Mysore Road) last Sunday and after multiple follow-ups the product was delivered after1 week. Even then it was not complete. The machine was delivered one day...installation another day and we are still waiting for the mats. it was promised to deliver the entire kit within 2 days. The products are good but have a very poor logistics. we took off from office for 2days waiting for the product delivery and machine installation. but it all went in vain. The logistics guy "Azaz" kept us waiting every day. whenever we called, he was always on the way and never came. On top of that we had to listen from the office that we were not at home. That was the false communication sent to the office. we haven't received the mats till today. They kept promising everyday that we would receive the products immediately and it never happened. Surprisingly, Decathlon officials said they are not aware of the logistics service provider!!! Hope someone takes action at the earliest. Thanks!”

Helpful Report

Posted 10 years ago

“We took this pop up shelter [Base Seconds Pop Up Camping Shelter ] to Scotland as a storage/changing room to support our small Bongo campervan and it weathered storms OK. It does not have a liner so need to avoid storing items against the side, having said that no rain got through the fabric. It was ideal to sit and eat in, store items and change in. We had to search a good video on line for folding it up which is not an intuitive method. The item is excellent value for money”

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Posted 10 years ago

Decathlon is rated 4.4 based on 11,538 reviews