Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,530 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,530 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was very impressed with both the cashier and the manager, both were extremely helpful and very polite - very professional at all times.”

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Posted 10 years ago

“Good range, great prices, excellent service.”

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Posted 10 years ago

“I brought the easybreath mask and it was fantastic and so easy to use, i had never snorkeled before as i always gagged when i tried to put the breathing tube into my mouth. My niece also used it and is going to buy one for her next holiday. I was asked by quite a few people about the mask and i did point them in your direction.”

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Posted 10 years ago

“I found your website good, I live in the republic of Ireland and had to use parcel motel to get a delivery from you.Can you not deliver to us here in Ireland, we are your nearest neighbours after all. jackymcloughlin@yahoo.com”

Helpful Report

Posted 10 years ago

Dear Jacky, We thank you for your positive review, as you reside in the Republic of Ireland we would like to request that you order from www.decathlon.ie created to be shipped to the R.O.I. Have a wonderful day.

Posted 10 years ago

“Speedy delivery, and great hard wearing items for a sporty son, thanks.”

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Posted 10 years ago

“Great service and a top product! I was after a particular bike and waited until the price came down and managed to get it with 15% off! I have to say the bike is outstanding and the delivery was perfect! The bike was packaged well and obviously well handled prior to dispatch. I have had Decathlon bikes for over 12 years now and I still use the one I bought in 2004 to cycle to work everyday! The one I just bought was meant to replace it but the old one has been so trustworthy I now have two bikes to choose from! Couldn't recommend highly enough! 5 STARS!”

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Posted 10 years ago

“Decathlon is good value for money.”

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Posted 10 years ago

“still waiting for my £5 voucher to arrive”

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Posted 10 years ago

Dear Les, Thank you for contacting us, I can see your £5 eVoucher was generated on 04/08/2015 and will be available to use for the next 3 months. Have a wonderful day.

Posted 10 years ago

“I've ordered a couple of things from the Decathlon website. Both arrived on time, I was able to track my order with DHL, and the goods were exactly as expected. I would definitely use them again.”

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Posted 10 years ago

“Very easy to order online & my order was there when they said it would be.”

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Posted 10 years ago

“Prompt delivery and well package. Simple to set up. I have found the cycle good overall but the gears are poor.”

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Posted 10 years ago

“Excellent value product, high quality and delivered really quickly.”

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Posted 10 years ago

“Good clothes, good prices, good delivery.”

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Posted 10 years ago

“This tent is brilliant. Easy to pack away too. Managed fine in high winds and was water tight. Perfect for what we needed.”

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Posted 10 years ago

“Great price great product quick delivery”

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Posted 10 years ago

“Hi before going on holiday to the Red Sea I bought two Tribord Easybreath masks. The masks are fantastic even my wife who wears contact lens had no problems whatsoever, I used to swim for 30 minute periods and never once had to adjust or clear my mask. we had several enquires about the masks and had no hesitation in giving your web site address. Should anyone have any questions I would be happy to answer them.”

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Posted 10 years ago

“Fast and efficient service and good value for money products.”

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Posted 10 years ago

“Good price/quality ratio. No problems with purchases. Only less positive is that website is not very easy to search.”

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Posted 10 years ago

“Found exactly what I wanted on your site and the delivery was speedy. One very satisfied customer. I would certainly shop with you again!”

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Posted 10 years ago

“I was looking for the Tribord sea mask but it was out of stock, so I left a request to be notified when it would be back in stock. That's a useful service of Decathlon, in theory, because I was actually never notified. I found out that it was back in stock by chance, when I entered the site again some time later, so I placed the order. This was not satisfactory. However, I have no complaints about the rest of the services. The mask seems to be fine too; I only tried it once so far but I like it a lot.”

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Posted 10 years ago

Decathlon is rated 4.4 based on 11,530 reviews