Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,538 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,538 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Helpful informed staff helped us select the right bike for our son.”

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Posted 11 years ago

“My goods arrived promptly. No problems with the items. Great value for money.”

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Posted 11 years ago

“Uv protection top was very good value for money my son on holiday never had it off in the pool , washed well and gave him the protection he need in tempertures of 100 , Overall excellent product , good service and quick delivery .”

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Posted 11 years ago

“good quality goods at the right price, excellent service from the staff ,wide range of goods to suit all.you will not get a better service anywhere.”

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Posted 11 years ago

“A thoroughly reliable straight forward easy to use service. I do miss the option of visiting one of your stores (surrey quays and thurrock) to check out first hand some items. How about a new store in Cambridge! Thats still 50 miles from home but an ideal hub.”

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Posted 11 years ago

“Good website, great products, quick delivery and low prices - brilliant.”

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Posted 11 years ago

“Excellent service. My son sent me a link to an item on the web page. Payment was quick & easy. The most amazing thing was it arrived the very next day. Brilliant.”

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Posted 11 years ago

“Gave me all i wanted”

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Posted 11 years ago

“Ordered 2 cycles online and had minor issues with gear changes. Took them to Giltbrook store and was extremely satisfied with the help and advice we were given to fix the problem and also how to reduce wear and tear in the gear system. Very happy”

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Posted 11 years ago

“Excellent quality products at excellent value supported by an excellent online shopping service Very Highly recommended”

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Posted 11 years ago

“The sandels i bought where only 9.99 they were very good value and very compfortable.”

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Posted 11 years ago

“Ordered a bike. Decathlon's communication and delivery was smooth throughout. Bike was not set up properly on arrival though - and I have been unable to get it perfect with usual tricks so needs some more work. Otherwise happy.”

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Posted 11 years ago

“Excellent value for money!Hurrah you are in the UK!”

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Posted 11 years ago

“Excellent service!!!”

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Posted 11 years ago

“Item received very quickly and excellent quality. Would highly recommend.”

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Posted 11 years ago

“Quick delivery, the item was in tact and exactly as described. Although these sunglasses have a slight sepia tint (inside the lenses), this disappears each time when exposed to the sun so you see vivid/natural colours. They have a slight blue tint (outside the lenses), and they both look good and feel comfortable. The outside of the lenses can attract smudges easily, but the case includes a useful cleaning cloth which removes them quickly. The case provided is a decent size (neither too big nor too small) and is very sturdy. Overall, this product is excellent value for money!”

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Posted 11 years ago

“we purchased a bicycle which was advertised and stated to be delivered the next day. there were numerous issues and delays with the courier company and lack of Decathlon involvement in following up with the matter, it was not delivered until 4 days later whether or not the courier company is the supplier of choice for decathlon, as a paying customer I should not be expected to chase decathlon's supplier for a purchase I made with Decathlon. I have purchase many items with Decathlon previously, and i believe Decathlon sells excellent quality bikes.. would I purchase again? I don't know... very hesitant”

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Posted 11 years ago

Dear Neville, Thank you for the time you spent for giving us your feedback. We are sorry to hear you are not satisfied with our services and we really appreciate your review as we are trying to improve our services every day to make sport more accessible to everyone. We hope to see you soon for a better experience at Decathlon! Please accept our apologies for any inconvenience caused and feel free to contact us for any questions. Have a lovely day!

Posted 11 years ago

“easy to use website . very fast delivery via royal mail, quality items at great price.”

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Posted 11 years ago

“Customer service excellent and delivery quick.I needed to return a faulty item for a replacement this was arranged with no quibbles easily and quickly by decathlon.Overall an excellent company,I would recommend them to anyone and use them again myself.”

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Posted 11 years ago

“From when I ordered the item to its arrival was all very satisfactory, no problems and what you see is what you get. A very efficient service from start to finish. Thank you.”

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Posted 11 years ago

Decathlon is rated 4.4 based on 11,538 reviews