Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,538 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,538 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Speedy delivery. Secure packaging. Item as described.”

Helpful Report

Posted 11 years ago

“Fast free delivery service, bike was mostly already set up perfectly (just handlebars and pedals to attach) and excellent price. I can't believe the quality of this bike. Carbon forks on an aluminium frame for just over £300!! Thank you Decathlon... I couldn't have convinced my wife to let me have a 3rd bike without this price.”

Helpful Report

Posted 11 years ago

“My Parents Bought a toddlers bike from one of your stores, within 6 months back freewheel sprocket stopped working - These bikes have a 2 yr if not im told a lifetime guarantee. Sales staff simply said no receipt no deal basically not interested at all. This is a Decathlon 14" Calipo B-twin branded kiddies bike product and its only very recently been on sale, no more than a year i suspect- Where did she think we bought the bike from? I had to get Halfords next door to take the freewheel sprocket off the back wheel to enable replacement as your bike dept couldn't find the specific tool and then purchased a new free wheel from your internet site. This was your faulty product and receipt or not she should have replaced it. Very displeased and will not be using your store again- Mark Noble IMG_20150502_104127.jpg IMG_20150502_104152.jpg”

Helpful Report

Posted 11 years ago

Thank you for the time you spent for giving us your feedback. We are sorry to hear you are not satisfied with our service provided in store and we really appreciate your review as we are trying to improve our services every day to make sport more accessible to everyone. If you need help please do not hesitate to contact your local store, they will be able to give you the best advice. We hope to see you soon for a better experience at Decathlon! Please accept our apologies for any inconvenience caused and feel free to contact us for any questions. Have a lovely day!

Posted 11 years ago

“I had a good shopping experience however the only fault I could find was that the goods were advertised as available on one page and then no longer available on another. In this world of high tech I would have thought the it department would have got its act together. It won't stop me shopping though and Decathalon is still excellent value for money.”

Helpful Report

Posted 11 years ago

“Before I placed the order, and in the confirmation email, you indicated that the product would be available to pick up in store the day after I ordered it. It was not. I was subsequently away for a week, and explained to your store staff that I would not be able to pick it up until after your 7 day collection window had expired. It duly expired, and you cancelled my order. Happily, this didn't seem to matter, and it was still in the store when I returned to pick the item up. Your system worked, but not as advertised. At least your store staff were friendly and helpful ...”

Helpful Report

Posted 11 years ago

“Very polite staff. Some excellent prices and a wide range of stock”

Helpful Report

Posted 11 years ago

“Very happy with this bike, great value considering it has carbon forks. Very easy assembly, chain was loose and skipped when on highest gear, so phoned customer services and they were very helpful and agreed to reimburse me the repair cost with no quarrel!”

Helpful Report

Posted 11 years ago

“Very quick delivery, great value products! No complaints at all.”

Helpful Report

Posted 11 years ago

“My wife purchased a Newfeel 'courier' bag recently from Decathlon when we were returning from France. She has used it daily to carry her laptop and other work stationery. It has proved to be extremely suitable as the compartments are spacious and easily accessible, whilst being individually securable. There is a handle and the carry strap is comfortable on the shoulder and the ability to transform into a backpack without having to adjust other straps and clips is a joy. We were so impressed that I ordered one online (UK), which arrived in short order, well packaged and suits my purposes as well as does my wife's. We would recommend this item (though be aware that there are two sizes) for anyone requiring a modern look and feel messenger, backpack, come briefcase.”

Helpful Report

Posted 11 years ago

“excellent service, good price, fast delivery, good quality product (3 person tent) will recommend, thank you.”

Helpful Report

Posted 11 years ago

“The quality of the products appears to be excellent. I'm very pleased with my running shoes and compression socks. However: The website is shockingly slow, to the point that it is very off putting. I tried it on a laptop, iPhone and a very fast iMac, but it makes no difference. Delivery also seems to be a bit of a shambles. My second order was for my childrens' sports' day, but the stuff didn't come in time and my wife had to waste time driving to Sports Direct, paying more money for shoes.”

Helpful Report

Posted 11 years ago

“The products that I bought from Decathlon are exactly what I expected!!!I am very happy that I used your online services as the assistance that you provide is excellent!I recommend your online services to everyone!Thank you!”

Helpful Report

Posted 11 years ago

“Bike was ordered online, easily, and delivered a couple of days later. Bike is ace, and used it on a few 50km rides since”

Helpful Report

Posted 11 years ago

“Finally the store is in Croydon. For me it's the best sports store because It covers most activities and prices are great in store and online.”

Helpful Report

Posted 11 years ago

“Product reasonable for price, arrived well in time although packaging was a little excessive it could all be recycled which is obviously a good thing.”

Helpful Report

Posted 11 years ago

“The waterproof case I brought was brilliant. I used it everyday for my 14 day holiday. At the beach, in the sea, on the jet skis, pedal boats & even videoed on the banana boat! I used it for a whole day at the waterpark recording going down slides. I recorded fish underwater. Wow. For £7 you can't go wrong.”

Helpful Report

Posted 11 years ago

“I bought a tent from decathlon and asked it to be shipped to a UPS drop-off point near my home. The tent arrived there and was then shipped away before I even knew it was there! Decathlon and UPS are at fault as both failed to notify me of the delivery. I then called decathlon multiple times on many of their numerous helplines and was redirected every time; to try and find out where my delivery was. Eventually, after way too long somebody finally admitted that they were at fault and not me. She then sent another tent to my billing address. This could have been avoided had home delivery been a free option from the beginning. Thankfully it arrived the day before I left for the festival I needed it for. No compensation was rewarded just a kind word from a call centre employee. Not going to be ordering from this website again.”

Helpful Report

Posted 11 years ago

Thank you for the time you spent for giving us your feedback. We are sorry to hear you are not satisfied with our service provided and we really appreciate your review as we are trying to improve our services every day to make sport more accessible to everyone. If you need help please do not hesitate to contact our customer loyalty team. We hope to see you soon for a better experience at Decathlon! Please accept our apologies for any inconvenience caused and feel free to contact us for any questions. Have a lovely day!

Posted 11 years ago

“The item we ordered arrived promptly and well packed, would use again”

Helpful Report

Posted 11 years ago

“Your staff in the Harlow store were fantastic! They are helpful, knowledgeable and emulate the image any company would be proud of! Products are great quality at an exceptional value. This was my first encounter of your store and you have definitely gained a repeat customer who is recommending to friends :)”