Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,538 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,538 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great Service. Excellent Quality and Value!”

Helpful Report

Posted 10 years ago

“CYCLE HELMET FITTED GREAT, PLENTY OF ADJUSTMENT. TO BE FAIR I HAVEN'T FELL OFF BIKE `YET` BUT, I WOULD SUGGEST LIKE MOST CYCLE HELMETS THEY DO REDUCE THE `BUMP FACTOR` IF YOU'RE PUSHED OFF BIKE AND, HAPPEN TO HIT HEAD OF SOMETHING. WOULD I RECOMMEND IT OR BUY ANOTHER ONE IF NEEDED...`YES`”

Helpful Report

Posted 10 years ago

“Prior to my order I was in store (Croydon Purley Way) and was helped by a very lovely lady who even the system didn't work properly stayed calm and friendly . Finally I decided to order online by myself cause I didn't have enough time to wait. But still very friendly store and quick delivery.”

Helpful Report

Posted 10 years ago

“I'd heard about Decathlon some years back but forgot all about it as they were not in the UK at that time. Not to long ago a friend was wearing a great looking pair of wellies, perfect height, colour etc and she got them from Decathlon. So online I went and bought a bunch of stuff including wellies. They delivered to Shetland no extra levy charged which is excellent. I was very impressed with the quality of their tshirts, long shirts and wellies. Recommend highly and I will be buying more for sure.”

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Posted 10 years ago

“This tent is brilliant! We had appallingly wet weather for several days, but inside the tent was bone dry. Very very quick to put up, and take down and pack away, due to the video tutorial!”

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Posted 10 years ago

“A pleasant shopping experience. Good products delivered swiftly. Definitely shop here again.”

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Posted 10 years ago

“Love the well thought out practical customer service”

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Posted 10 years ago

“Was disappointed to wait for a week before the order arrived. Generally pleased with the products for the money, except that one pair of shorts have come apart at the seams after one wash.”

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Posted 10 years ago

“Great product easy to put up did in under 5mins. Went on holiday to cornwall for 11days. It rained everyday and pritty heavy everyday the tent stood it's ground very well. The wind hit too the tent is strong and sturdy. For a budget price it's a awesome tent. Would recommend.”

Helpful Report

Posted 10 years ago

“One order made. For some reason sent over two boxes and they arrived on different days. This caused problems as no one was there to sign.”

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Posted 10 years ago

“Really easy to order online and pick up instore. I can find things online which are not always available in my local store.”

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Posted 10 years ago

“very good service, articles and delivery. Top class!”

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Posted 10 years ago

“Great products, great price and great service. The quality of the T-Shirts is very high, especially given they are well priced, bought several and they don't shrink when washed unlike other low proced brands.”

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Posted 10 years ago

“Would have preferred to be able to just oder as I was at the store rather than setting up an account.”

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Posted 10 years ago

“More demonstrations with products”

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Posted 10 years ago

“Brilliant product. Store delivery and pick up option worked very well for us. We will definitely look for more products from Decathlon in the future.”

Helpful Report

Posted 10 years ago

“Very helpful assistant when placing order but after collecting in store, received numerous emails to tell me goods were available for collection. No they weren't, I'd already collected!”

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Posted 10 years ago

“easily able to navigate site to choose product, prompt delivery and the product was of great standard. The bike was well boxed to avoid damage and easy to assemble. Daughter has very quickly learnt how to find without stabilisers due to the ease at which we were able to add/remove them. Very please with product and overall experience, would highly recommend.”

Helpful Report

Posted 10 years ago

“An all round good experience”

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Posted 10 years ago

“I purchased a table tennis table from Decathlon and was most impressed with the device they provided. The arrangements for uplifting the table went smoothly and my family have had great pleasure playing on the table. It has become a daly focal point for their leisure activities. One of the best purchases I have made for a very long time.”

Helpful Report

Posted 10 years ago

Decathlon is rated 4.4 based on 11,538 reviews