Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,538 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,538 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

Write Your review

Tell us how Decathlon made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good selection of quality goods at very competitive prices. Easy to order and quick to deliver. No adverse comments.”

Helpful Report

Posted 10 years ago

“I found everyone I dealt with polite & professional. I would order again. It was the first time I had used the on line service.The clothes I ordered were really nice,good quality but I found very small sizes so I had to send Coat etc bac.I took the coat to work to see if one of the girls would like to try it .it was small for them. The sleeves were very narrow. It did cost me nearly £3 to send them bac.I did get a full refund tho even the delivery charge.”

Helpful Report

Posted 10 years ago

“Quetcha 6x3XL air tent - used the weekend before last absolutely brilliant was up in 5 minutes so many people came up and asked about it my husband could have been a salesman for quetcha defo recommend”

Helpful Report

Posted 10 years ago

“I absolutely love decathlon ,I have bought bikes, trainers,clothing, watches , etc, and I have never been let down in price and in quality ,I have also just used the online service with no problems. Well done to all at decathlon.”

Helpful Report

Posted 10 years ago

“I love this store! Their clothes are really great quality for the price and their organic t-shirts (both men and women's) are exceptional. All round, so much better than many other outdoor/sports stores. In France everyone buys their leisurewear from Decathlon, literally everyone!”

Helpful Report

Posted 10 years ago

“I'm very happy with all my purchases from Decathlon, all have been good value, excellent quality and I love all the bright colours. Just wish decathlon was closer.”

Helpful Report

Posted 10 years ago

“Easy to use site. Got exactly what I requested. No fuss and trouble free. Quick delivery too.”

Helpful Report

Posted 10 years ago

“Great products, decent prices, quick delivery. Overall very happy with the shop.”

Helpful Report

Posted 10 years ago

“Good quick delivery, and competitive on prices, I have only made one purchase to date, and am extremely happy with both the product and service. I hope this continues and that you widen the product offerings. Best. R”

Helpful Report

Posted 10 years ago

“I went to pick up my order and it wasn't complete.. The missing item was the one I most needed that same day... It was delivered the next day to my address no charge, but well.. It's the first time ever that happens that I buy something so in advance and the order it's not complete when they ask me to go and pick it up..”

Helpful Report

Posted 10 years ago

“Quality kit. Usually in stock in store. If not web orders are efficient and arrive quickly. Good for all sports we do so far.”

Helpful Report

Posted 10 years ago

“Excellent shopping experience, as always, great service, fantastic quality of the clothes and fabulous value for money.”

Helpful Report

Posted 10 years ago

“Huge choice and great prices. Quality of own brand products seems good too if you don't go for the available branded items.”

Helpful Report

Posted 10 years ago

“Visited the Decathlon in Tours, France (Loire) to buy the larger size/format of Camping Gaz butane. Simply assumed they would stock it and had driven some long distance to visit this shop. But was told they do not stock it - only the small cartridge sizes. I like Decathlon as a shop but this was a big fail.”

Helpful Report

Posted 10 years ago

“Speedy delivery to store. Helpful staff. Good value product.”

Helpful Report

Posted 10 years ago

“Best for sports. I wish there was a store near me though.”

Helpful Report

Posted 10 years ago

“Excellent and prompt service. Sale items sell out quickly! Will shop there again.”

Helpful Report

Posted 10 years ago

“I love decathlon. As a cyclist, the quality and value is unsurpassed. The Btwin clothing range is excellent, and if I was looking a new bike, it would be hard to look past the Ultra range”

Helpful Report

Posted 10 years ago

“I took them around 2 weeks to get my order to me, in that time there was twice that they emailed me to say that an item was out of stock and I would have to get back to them before shipping. I had ordered stuff for going on holiday and it was nearly late in getting here. 1 day before I went. Wont use again as a shambles of an operation!!!”

Helpful Report

Posted 10 years ago

“Great kit at a great price.”

Helpful Report

Posted 10 years ago

Decathlon is rated 4.4 based on 11,538 reviews