Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,538 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,538 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

Write Your review

Tell us how Decathlon made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered 3 women's golf polo shirts. Arrived very quickly. Really delighted with the quality of the garments as well as their stylish fabrics and design. These were on sale and were an extremely good price - but I would have paid full price for such good shirts. Have worn and washed all of them - very comfortable and look good as new after washing.”

Helpful Report

Posted 10 years ago

“I am not happy as the shoes I ordered did not arrive within a week to the selected store (yes, in store delivery!) and then the size i ordered was not the correct one! I understand there is an issue wkth eu to uk sizes, but i selected 8.5 uk and received 9 uk... Would not recommend online orders especially on shoes!!”

Helpful Report

Posted 10 years ago

“If you take your time you can find exceptional value for good quality goods - particularly the footwear.”

Helpful Report

Posted 10 years ago

“Very happy with the dive computer and it's price.Paid for computer on line and it was showing in stock received email saying that it would be dispatched from wearhouse then told not in the country so it would be four weeks!”

Helpful Report

Posted 10 years ago

“Bought kit from Decathlon over the years - always been good value. First time I 've Internet shopped with them and pleased with really rapid delivery. Thank you.”

Helpful Report

Posted 10 years ago

“Great quality, good value, and arrived promptly.”

Helpful Report

Posted 10 years ago

“Great selection of outdoor goods that won't break the bank.”

Helpful Report

Posted 10 years ago

“Good comunication, delivery in good time. Would prefer not to have received the marketing e-mails after purchase & would be nicer to receive item in a box rather than a plastic bag. When buying Football boots (or any footwear)you would expect a box as standard. having said that boots were £5 cheaper than other on-line options I could find, so fair enough”

Helpful Report

Posted 10 years ago

“Bought an inflatable Kayak from Decathlon in Spain on holidays as I liked there shops here in Surrey. Had a problem with the middle section of the Kayak as it had failed overnight. Took it back to Decathlon and was given a replacement without any bother. Many thanks Decathlon. regards Charles, from South Croydon”

Helpful Report

Posted 10 years ago

“The order process was relatively easy and straight forward and the bike itself is great and fantastic value for money, the only part of the process that didn't go as smoothly as it could was the delivery as I had no idea when it was coming and there is no option to allow a neighbour to sign for it. In saying that DHL did pull out all the stops to make a special Saturday delivery for me, but I think that this was more to do with the bike being sent back to Heathrow and the deport being open 24hours. I would recommend and buy something for Decathalon again (this is my third bike purchase), but would think carefully about the delivery address to make the process perfect.”

Helpful Report

Posted 10 years ago

“Good value for money. Great choice and friendly staff.”

Helpful Report

Posted 10 years ago

“Fast delivery, well packed, very happy with my order.”

Helpful Report

Posted 10 years ago

“i got outstanding service from decathlon as well as price is better than the other company products best wishes mohd. nadim khan”

Helpful Report

Posted 10 years ago

“I have been shopping at Decathlon for over 15 years now, even before they arrived in the UK. It's the best sports store in the UK for quality, variety, price, different sports, technical help and above all service from the stuff. Merci beaucoup.”

Helpful Report

Posted 10 years ago

“Ordered online. Ready to collect when stated. Good product for bargain price.”

Helpful Report

Posted 10 years ago

“Service was good and we were kept informed of delivery status.”

Helpful Report

Posted 10 years ago

“Excellent price for a quality base layer along with a great service.”

Helpful Report

Posted 10 years ago

“relatively fast delivery and pick up option and excellent quality and value for money”

Helpful Report

Posted 10 years ago

“Arrived really quickly, excellent quality at a great price”

Helpful Report

Posted 10 years ago

“A great store for almost all sporting needs. Great prices, friendly staff...”

Helpful Report

Posted 10 years ago

Decathlon is rated 4.4 based on 11,538 reviews