Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,542 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,542 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely amazing customer service, love the products!”

Helpful Report

Posted 10 years ago

“Excellent quality leotard, it is a lovely fit, very pretty and my Daughter says it is the most comfortable one she has worn. It also washes up really well. The Jazz shoes are a lovely soft leather and also very comfortable. I ordered a half size larger for my Daughter to her usual shoe size and they are just right. She loves the dance crop top.”

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Posted 10 years ago

“Excellent service the breathable snorkel mask is good quality and works very well when we tested them. We will not be using them fully until later this year however we are very pleased so far.”

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Posted 10 years ago

“Fantastic bike. Shame the delivery took a while after missing the first attempt.”

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Posted 10 years ago

“I completed an online purchase which was simple and quick. The item arrived in store within the timeframe given which was the option that I chose. I was sent a text telling me that the item was ready to collect so top marks, however, I then had to dig out photo ID to take to the store in order to collect. Now I am aware that this is to combat fraudulent activity but surely my phone with the email and text and card that I completed the purchase with would be enough. So maybe take a look at this practice. I think its a bit OTT”

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Posted 10 years ago

“Excellent customer service”

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Posted 10 years ago

“Great service, ordered online and in the next day.”

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Posted 10 years ago

“Great product, arrived on time and nicely packed.”

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Posted 10 years ago

“Great store, great prices and great quality - Tried and tested other brands and overall in comparison decathlon always comes out on top for price and quality.”

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Posted 10 years ago

“My son wanted a particular pair of trainers and Decathlon was loads cheaper than anywhere else. Almost put off by the distinctly average reviews but the shoes arrived quickly without any problems. Maybe we were just lucky but would use again based on our experience.”

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Posted 10 years ago

“I ordered B'TWIN 500 Mountain Bike Helmet. Although I had read warnings that the helmets are undersized, I thought that my head size was well within the stated sixing. The helmet arrived in record time, bur was too small. I rang Decathlon customer services. They were incredibly helpful. They immediately emailed a postage label to me, and I posted the helmet back. A couple of days later the new, larger, helmet arrived at no extra charge. I'm very pleased with it. But mostly I am REALLY pleased with Decathlon's service.”

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Posted 10 years ago

“Item arrived at Address on time, and was perfect.”

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Posted 10 years ago

“Had been in the shop who did not have my size so went on line and it was easy to deal with plus quick delivery”

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Posted 10 years ago

“I ordered some walking trousers and they arrived very quickly. The quality and price were good and very happy with the service.”

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Posted 10 years ago

“Exelent for the price”

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Posted 10 years ago

“Hi my special needs son loves horse riding however due to his brittle bones condition both boots long and short have a problem for his leg to go in so we have here brand new size 37 long and 39 short boots. We would love to get a refund but postage is too expensive so just not worth. Does anyone know where I could sell them and if there are boots with a zipper so my son could ride properly wearing boot. Thanks”

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Posted 10 years ago

“easy ordering process,e-mails informing of delivery and dates, fast delivery,good prices”

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Posted 10 years ago

“Hi Decathlon people! I was searching everywhere for a thin front zip wetsuit for snorkelling in the Med. A few time recently I have been stung by jellyfish and was getting fed up with it. This fits superbly, and is so easy to get on and off. The service from your company was great, quick delivery and communication. Now do you have a suit of armour because of next doors dog? Cheers Jeff Banks”

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Posted 10 years ago

“Great customer service. Prompt delivery of goods and excellent quality.”

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Posted 10 years ago

“Prompt reliable service”

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Posted 10 years ago

Decathlon is rated 4.4 based on 11,542 reviews