Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,527 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,527 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent Service, thank you”

Helpful Report

Posted 9 years ago

“Great service, and very good products”

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Posted 9 years ago

“I bought two bicycles and received a great service - ordered online, delivered to my nearest store, bikes set up and in perfect order. Helpful staff member at the store, swapped a fastener which was a contrasting colour to the bike for me, while I waited. Both bikes are fantastic! Great specification, fantastic value for money - I highly recommend Decathlon products and you earn points that can be redeemed as money-off vouchers, too. Please keep up the good work, Decathlon!”

Helpful Report

Posted 9 years ago

“from start to delivery no problems a very quick and friendly service my items arrived before my delivery date so no complaints. I will use and recommend Decathlon to anyone they are first class in what they say and do”

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Posted 9 years ago

“Always the lowest prices for good quality outdoor clothes and equipment. Reserving online to collect in-store is a doddle. The best!”

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Posted 9 years ago

“The item came very quickly. As it is a gift I can't comment on whether it is as required until the gift is given. But it looks set fair so far”

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Posted 9 years ago

“Brilliant customer service and very easy click and collect service”

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Posted 9 years ago

“I was very pleased with the service and the product. Excellent value and quality.”

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Posted 9 years ago

“Quick delivery and great prices.”

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Posted 9 years ago

“I was looking for a sleeping bag and some other camping stuffs. Because I am new in the field, I had so many questions about the equipment I was about to buy. I found out all the information I needed on Decathlon website whereas I couldn't on the other retailer websites. I ordered online and got my stuff on the predicted date. Very straightforward.”

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Posted 9 years ago

“Really good shopping experience well done Decathalon”

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Posted 9 years ago

“A fair price and prompt delivery with updates at every stage”

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Posted 9 years ago

“Fast delivery and product just as expected”

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Posted 9 years ago

“Product as described, postage cost was reasonable and arrived in a timely manner, good service”

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Posted 9 years ago

“Great range of sports products and great range of prices. All products I have purchased have been good quality. Staff helpful and wide aisles make shopping there a pleasure.”

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Posted 9 years ago

“amazing fit, very comfortable and very very waterproof, brought for the festival season so looking foreward to wearing it :-) great colour aswell.”

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Posted 9 years ago

“Very efficient, quick delivery and a wonderful product.”

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Posted 9 years ago

“Great designs, huge selection and super competitive pricing - can't tell you how many people I've referred to you recently after they've asked where I got my leggings and other workout gear from ????”

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Posted 9 years ago

“really quick delivery good quality item”

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Posted 9 years ago

“My first hydration pack, used it for the first time for a 6 mile run; - Easy to fill the 1l water pack - Comfortable to wear whilst running - Plenty of space for phone, key and a few extra items like fruits, etc - Water flow was pretty good too - Flow pipe mouth piece sits nicely below chin Would recommend it.”

Helpful Report

Posted 9 years ago

Decathlon is rated 4.4 based on 11,527 reviews