Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,527 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,527 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent products And great service”

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Posted 9 years ago

“Great customer service and speedy delivery”

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Posted 9 years ago

“My first order with Decathlon, very impressed with the level of communication and speed of delivery. Will be using again.”

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Posted 9 years ago

“Ordered an exercise bike on a Wednesday evening and it was delivered to me in York on the Friday. Excellent.”

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Posted 9 years ago

“Had to return an item that I purchased as a birthday present online. No problem at all, return was easy and refund quick.”

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Posted 9 years ago

“Fantastic product, fantastic service and the lowest price anywhere by a very significant margin.”

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Posted 9 years ago

“Amazing mask much better than old mask and snorkel no water in your mouth. Water can come into the mask but only if the sea is rough or you go right under water. Took it to Maldives so glad I did.”

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Posted 9 years ago

“Good quality goods, veryspeedy delivery. Excellent service, very satisfied customer”

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Posted 9 years ago

“Like the fact that home brand is good quality and value. If something isn't in store it is ordered in. Only negative is could do with some longer pants.”

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Posted 9 years ago

“I was very impressed with the prompt delivery and quality of merchandise I purchased at Decathlon, I spent 4 days hiking in wind, rain, snow and sun in the Peak District and the trousers and ruck sack performed superbly”

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Posted 9 years ago

“Son loved his new bike - good quality and just what we wanted! The ordering and delivery was hassle free too!”

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Posted 9 years ago

“Was very pleased with the efficent way of ordering, collecting and returning of goods not wanted .I have now sent a repeat order because of my excellent experience with my first order. I was also impressed with the quality and fair price. Thank you, Judy Rollins”

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Posted 9 years ago

“Prefect, products I ordered arrived safely and on time”

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Posted 9 years ago

“Wide variety of quality items with easy online or in store ordering. Very quick delivery of stock to local store and friendly in store staff to assist with purchases and collections”

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Posted 9 years ago

“I have used Decathlon for the purchase of a bike recently online and found them very easy to deal with. I'm delighted with my new bike and I'm now considering the purchase of a further one for my wife.”

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Posted 9 years ago

“Have been using this store mostly on France Boulogne site for the past twenty years All good and spent lots too even an ATB bike and still Excellent after 10 years!! Mostly t shirts long and short footware tops etc Recently on line here in uk too Will be back this summer!!”

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Posted 9 years ago

“Had what I needed at an excellent price. Quick and easy delivery.”

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Posted 9 years ago

“Great service, the products that I wanted, delivery perfect”

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Posted 9 years ago

“Absolutely amazing customer service, love the products!”

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Posted 9 years ago

“Excellent quality leotard, it is a lovely fit, very pretty and my Daughter says it is the most comfortable one she has worn. It also washes up really well. The Jazz shoes are a lovely soft leather and also very comfortable. I ordered a half size larger for my Daughter to her usual shoe size and they are just right. She loves the dance crop top.”

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Posted 9 years ago

Decathlon is rated 4.4 based on 11,527 reviews