Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,530 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,530 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

Write Your review

Tell us how Decathlon made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good service,website is good to use. Very happy with my shopping experience and I will definitely be using Decathlon again.”

Helpful Report

Posted 9 years ago

“Everything was very efficient! Thank you!”

Helpful Report

Posted 9 years ago

“I ordered online and collected in store. The staff encouraged me to try the top on in their changing rooms as the size was slightly concerning for me. It fit me perfectly so I bought the same top in another colour, excellent value for money and it is a fantastic item, warm and lightweight for running. Definitely recommend decathlon.”

Helpful Report

Posted 9 years ago

“A quick service, both in processing my order and getting it dispatched”

Helpful Report

Posted 9 years ago

“Decathlon kit is brilliant. I live in Switzerland and first discovered Decathlon in Spain. Now I order to my parent's house at home in the UK. We do s lot of cycling and BTWIN cycling gloves and socks are my favourite. I also got an excellent value BTWIN waterproof cycling jacket which I'm really please with! Looks good, great features and exceptional value. A happy customer!”

Helpful Report

Posted 9 years ago

“Fantastic as usual. Thanks”

Helpful Report

Posted 9 years ago

“I like the online store, its more comfort to me as I receive my sport equipment in short time.”

Helpful Report

Posted 9 years ago

“I needed a maternity swimming costume and found one quickly on their website, with easy payment and delivery”

Helpful Report

Posted 9 years ago

“I have used decathlon before but I am still waiting on my credit for a top I return two weeks ago !???”

Helpful Report

Posted 9 years ago

“Love this bike perfect for every day”

Helpful Report

Posted 9 years ago

“An absolute nightmare to get an order through. Only persevered because I had a voucher but never again.”

Helpful Report

Posted 9 years ago

“Great value buy tennis clothing most but recommend anyone visit the shop or go on site brilliant”

Helpful Report

Posted 9 years ago

“Superb products and service!”

Helpful Report

Posted 9 years ago

“Delivered on time.Excellent product.Assembly instructions very clear,and on line video of assembly very useful to get the broad view.Will be shopping with you in the future.Thankyou.”

Helpful Report

Posted 9 years ago

“Good product although pockets very small. Slow delivery”

Helpful Report

Posted 9 years ago

“very helpful staff”

Helpful Report

Posted 9 years ago

“Easy to order,timely delivery.great cost.Just what we required.”

Helpful Report

Posted 9 years ago

“It's a awesome place . Love their stuff . Lovely pricing .”

Helpful Report

Posted 9 years ago

“Brilliant company, very helpful staff, thank you.”

Helpful Report

Posted 9 years ago

“I have always found the staff at DECATHLON to be very helpful. The range of goods is wide = great variety at extremely competitive prices - so a BIG THANK YOU TO DECATHLON!!!!”

Helpful Report

Posted 9 years ago

Decathlon is rated 4.4 based on 11,530 reviews