Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,537 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,537 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great range of products at great prices.”

Helpful Report

Posted 10 years ago

“Took longer than expected for order to arrive ( collect from store). Satisfied with items ordered and regular updates on progress of order. Very sad the old style ladies' climbing jeans by Simond are no longer being stocked. The edge range ones come up a whole size bigger and are a much less flattering cut.”

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Posted 10 years ago

“Order dealt with very quickly and good competitive price on Agile Parcours boots. Thank you”

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Posted 10 years ago

“Have only ordered a couple of items so far...but excellent Company to trade with..unfortunately had to return a jacket .no problem as I could track the return and received a credit very quickly. Will use again.and nice to know apparently a shop coming to my area.(Crawley Sussex)”

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Posted 10 years ago

“Prompt delivery of ordered items and items as described.”

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Posted 10 years ago

“Really pleased with the size, colour and lovely fit of my Quechua blue jacket, ann incredibly good value item. Have had loads of compliments regarding this jacket.. Have worn it none stop since its arrival. Very speedy and reliable service. Thank you Decathlon.”

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Posted 10 years ago

“The only complaint I have is my package was due to arrive on a Monday but came on the Tuesday.”

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Posted 10 years ago

“Good efficient service”

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Posted 10 years ago

“super serivce good quality items will use and recommend”

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Posted 10 years ago

“Service was fast and efficient. Staff were friendly, helpful and courteous. Product purchased was exactly what i was looking for so a good experience all round. Would definitely order from declathon again.”

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Posted 10 years ago

“Excellent service and products”

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Posted 10 years ago

“Great service from decathlon for an excellent product. Unfortunately sent by DHL whose delivery slots are the whole day to 23.59. Had to collect from depo 15 miles away. Would have been easier to collect in store. Please use alternative couriers who give a one or two hour delivery window.”

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Posted 10 years ago

“Had problems with sizing so had to exchange. Product was excellent value.”

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Posted 10 years ago

“I have brought from you for over 10 years your products are to a very high standard . I have even modified one of your products to benefit me . The points awardeds a are great keep up the good work to all at Decatlon . Stores I buy from Surrey Queys UK Brive FR Barcelona Esp”

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Posted 10 years ago

“I ordered online and picked up in shop, very easy.”

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Posted 10 years ago

“The X-Lite down jackets are exceptional. I now have three, and am awaiting the new range to be available. I live in the Brecon Beacons, and work for Paramo. The x-lite is great to carry in a rucksack or wear day to day. Warm and light, with great colors. All the Quechua products are well made, and great value. My only observation is that sising can be a problem. I have recently returned two item in 2XL. They were too small. I look forward to buying more of the range. Thank you”

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Posted 10 years ago

“Excellent value for money, great service”

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Posted 10 years ago

“I payed the most expensive shipping fee available to have it on a particular date but the shipment took longer.”

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Posted 10 years ago

“Helpful and dealt with the problem very quickly”

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Posted 10 years ago

“very GOOD!!!!”

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Posted 10 years ago

Decathlon is rated 4.4 based on 11,537 reviews