Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,530 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,530 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

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“Good efficient service”

Helpful Report

Posted 9 years ago

“super serivce good quality items will use and recommend”

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Posted 9 years ago

“Service was fast and efficient. Staff were friendly, helpful and courteous. Product purchased was exactly what i was looking for so a good experience all round. Would definitely order from declathon again.”

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Posted 9 years ago

“Excellent service and products”

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Posted 9 years ago

“Great service from decathlon for an excellent product. Unfortunately sent by DHL whose delivery slots are the whole day to 23.59. Had to collect from depo 15 miles away. Would have been easier to collect in store. Please use alternative couriers who give a one or two hour delivery window.”

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Posted 9 years ago

“Had problems with sizing so had to exchange. Product was excellent value.”

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Posted 9 years ago

“I have brought from you for over 10 years your products are to a very high standard . I have even modified one of your products to benefit me . The points awardeds a are great keep up the good work to all at Decatlon . Stores I buy from Surrey Queys UK Brive FR Barcelona Esp”

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Posted 9 years ago

“I ordered online and picked up in shop, very easy.”

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Posted 9 years ago

“The X-Lite down jackets are exceptional. I now have three, and am awaiting the new range to be available. I live in the Brecon Beacons, and work for Paramo. The x-lite is great to carry in a rucksack or wear day to day. Warm and light, with great colors. All the Quechua products are well made, and great value. My only observation is that sising can be a problem. I have recently returned two item in 2XL. They were too small. I look forward to buying more of the range. Thank you”

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Posted 9 years ago

“Excellent value for money, great service”

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Posted 9 years ago

“I payed the most expensive shipping fee available to have it on a particular date but the shipment took longer.”

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Posted 9 years ago

“Helpful and dealt with the problem very quickly”

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Posted 9 years ago

“very GOOD!!!!”

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Posted 9 years ago

“Quick and easy to order very friendly and quick to help staff I ordered online was ready to collect in two days and staff had my parcel within 5 minutes of being in store ????????????”

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Posted 9 years ago

“Great value and a good product, does exactly what it says on the tin !”

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Posted 9 years ago

“Easily my favourite sports shop -I cant believe the choice and the prices are outstanding. Amazing products -im like a child in a sweet shop in the running aisle -always end up buying loads more than I intend due to the choice. Just brilliant!”

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Posted 9 years ago

“I'm still waiting on some trousers to be returned?”

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Posted 9 years ago

“Goods delivered next day, but a problem with the step counter. Quick phone call, and replacement received following day. Original collected the day after. Superb service.”

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Posted 9 years ago

“Ordered bike using click and collect. On collection, if was already assembled and the staff were extremely helpful in giving information on accessories suitable. would definitely use again.”

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Posted 9 years ago

“Everything was OK, the delivery on time, the only thing I would improve is the efficiency of the on-line system (shop), which w was slow.”

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Posted 9 years ago

Decathlon is rated 4.4 based on 11,530 reviews