Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,537 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,537 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The price, service and items were great. Bought dance shorts for my niece and she was over the moon with them and they were great value for money.”

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Posted 10 years ago

“A quick response and good value.”

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Posted 10 years ago

“Ordered size 8.5 football boots and size 9 boots were delivered. Had a football match the next day so I had to use the size 9 boots. Contacted decathlon to be told to send them back. I had to wear the boots the next day so this wasn't possible. Not the greatest customer service. A size 8.5 boots should have been sent as a good will gesture.”

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Posted 10 years ago

“I received excellent service from Decathlon from the initial advice to the delivery of the scooter. The scooter arrived in high quality packing and truly is a quality product. My grandson is delighted with it.”

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Posted 10 years ago

“It's easy to return items that don't feet”

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Posted 10 years ago

“Super range and value. Check out can be a little slow”

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Posted 10 years ago

“Can't fault the product or the service.”

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Posted 10 years ago

“well my first order didnt arrive and replacement ended up classed as lost,i ended up with refund but dont think i will be on site again”

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Posted 10 years ago

“Fast delivery and very happy with product.”

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Posted 10 years ago

“Good magazine!”

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Posted 10 years ago

“Never fail to get what we want, always good quality and very friendly staff.”

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Posted 10 years ago

“The store and the products are second to none, Decathlom has been my first choice for sporting equipment since I remember but I feel like the website is sometimes not functional, specially the mobile version”

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Posted 10 years ago

“Excellent products and fast delivery”

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Posted 10 years ago

“Good store with very good customer service.”

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Posted 10 years ago

“The Price of an item isn't always clear.”

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Posted 10 years ago

“After placing an online order, and given the estimated delivery of 3-5 working days, to me i say it'll be here within a week. 2 weeks later, still nothing. I had contacted the online team, regarding this issue, to be told that they had a problem with tracking orders through their system, and that they will try and find all orders that had been placed. Few days later, i still hadn't been updated about their issue. Anyway, after all that I had to send another email asking what is happening, and whether my products are in stock or not? Then if it was in that case, then I could order a alternative product. Considering i must have waited about 3-4 weeks for this to be resolved, I finally received my order :D Which was perfect. For the inconveince caused during this, i was refunded my postage costs, and also a £10 voucher to use online on in store. Thank you, Thank you, Thank you :)”

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Posted 10 years ago

“Best shop for cycling”

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Posted 10 years ago

“Hi yes i had a very good experience when i went to decathlon the staff was very friendly and helpful the products was well laid out and the computer terminal was easy to use”

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Posted 10 years ago

“Good quality products with low price. Quick dispatch. I'm very happy customer :-).”

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Posted 10 years ago

“Ordered a Fitbit and they cancelled my order”

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Posted 10 years ago

Decathlon is rated 4.4 based on 11,537 reviews