Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,530 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,530 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

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“Great selection as always and fast delivery”

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Posted 9 years ago

“All the items I have purchased from this company have been very good, Customer service is first class and I will continue to online shop with Decathlon for the foreseeable future. I hope to see free shipping on all goods, which would certainly help in this competitive market. Thank-you”

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Posted 9 years ago

“Amazing, first class service. Ordered one day, arrived by standard post the next! Would definitely use again.”

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Posted 9 years ago

“Fabulous click and collect system. Very easy to pick up at store, with very little waiting. If delivery time to store could be shortened by a day the system would be even better but that's not a complaint. Thank you for a great service.”

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Posted 9 years ago

“oRDERED ONLINE FOR MY SKI HOLIDAY, ORDER CAME QUICKLY, SERVICE TO COLLECT AND RETURN ALSO QUICK WITH GREAT FRIENDLY STAFF. BIG STORE WITH SOMETHING FOR EVERYONE, GREAT PRICES!”

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Posted 9 years ago

“good fast service from decathalon”

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Posted 9 years ago

“Quick and pleasant transaction .Looking forward to back again!Thank you!”

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Posted 9 years ago

“I've used Dacathlon several times before and have always been pleased with the products and the service received.”

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Posted 9 years ago

“I have found my waterproof trainers to keep out the wet, wear comfortably and last long, so I bought a similar pair 3 years later. I would prefer less gaudy colours.”

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Posted 9 years ago

“My account will show that I have stopped purchasing from Decathlon... the reason was that although I changed my address you guys still delivered to my old address and when I queried as to what had happened to my goods, your lady confirmed that the item was delivered to my old address and although I had changed my address on your website the old address still appear in my account and that is where the goods were delivered to. I was told that I should go and fetch the goods from my old address otherwise it was my BAD LUCK. Further to that you guys continue to offer special which are not specials they are the same price (on bicycles) that appears whether you are having a special or not. The altercation with the goods I ordered going to the wrong address and the attitude of your staff on the phone, only cost me a couple of GB £s ... it however cost Decathlon the price of two mountain bikes, all the accessories such as panniers water bottles and clothing for a trip across Scotland as well as all the business since. I would rather buy from the likes of Amazon and know that my goods will arrive at my door within a day and if not I would be refunded. You lost a customer all be in your eyes a small customer. Frank Moralee.”

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Posted 9 years ago

“Fantastic items and quick service”

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Posted 9 years ago

“Prompt delivery, & the chain link remover had, unfortunately, to be soon put to use & performed very well. Excellent price too”

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Posted 9 years ago

“The shoes are nice - they fit well, are comfortable on long rides and look good! Power transfer is better than my old shoes too. The one gripe I have is the packaging and they way they were delivered. These are Decathlons' top of the range shoes, and they arrived in a sealed up plastic bag! No protective box, no care instructions, no info about the closure system or part numbers for repair/replacement if that goes wrong (if it even can be repaired?). Checked with Customer Services, who seemed to just check the same web page I had, and said that this was how they are. Not exactly great!”

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Posted 9 years ago

“Great range of products at great prices.”

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Posted 9 years ago

“Took longer than expected for order to arrive ( collect from store). Satisfied with items ordered and regular updates on progress of order. Very sad the old style ladies' climbing jeans by Simond are no longer being stocked. The edge range ones come up a whole size bigger and are a much less flattering cut.”

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Posted 9 years ago

“Order dealt with very quickly and good competitive price on Agile Parcours boots. Thank you”

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Posted 9 years ago

“Have only ordered a couple of items so far...but excellent Company to trade with..unfortunately had to return a jacket .no problem as I could track the return and received a credit very quickly. Will use again.and nice to know apparently a shop coming to my area.(Crawley Sussex)”

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Posted 9 years ago

“Prompt delivery of ordered items and items as described.”

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Posted 9 years ago

“Really pleased with the size, colour and lovely fit of my Quechua blue jacket, ann incredibly good value item. Have had loads of compliments regarding this jacket.. Have worn it none stop since its arrival. Very speedy and reliable service. Thank you Decathlon.”

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Posted 9 years ago

“The only complaint I have is my package was due to arrive on a Monday but came on the Tuesday.”

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Posted 9 years ago

Decathlon is rated 4.4 based on 11,530 reviews