Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,538 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,538 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“AWESOME AWESOME AWESOME AWESOME AWESOME. Great products, great service and amazing customer facing staff in stores and online. I've had bikes, clothing, boats and allsorts of other bits and pieces from Decathlon and my next bike will be a Triban.”

Helpful Report

Posted 11 years ago

“Bought two sleeveless fleeces in the sale, great price, good quality.”

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Posted 11 years ago

“Super fast delivery, one item returned and a different size was dispatched without delay. Great company to deal with.”

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Posted 11 years ago

“While the products were very good, i still have not received my refund after almost three weeks. I hopesomething can be done about this.”

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Posted 11 years ago

Dear Via, Thank you for the time you spent for giving us your feedback. We are sorry to hear you are not satisfied with our deliveries and we really appreciate your review as we are trying to improve our services every day to make sport more accessible to everyone. I can confirm refund for Easybreath Mask was sent to you on 28/06/2015. If you still did not receive the refund, we would recommend to check your bank statement or contact Decathlon Customer Loyalty team directly and they will inspect the transaction. We hope to see you soon for a better experience at Decathlon! Please accept our apologies for any inconvenience caused and feel free to contact us for any questions. Have a lovely day!

Posted 11 years ago

“excellent product super quick delivery”

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Posted 11 years ago

“Great products and good service. Easy and quick returns derive too.”

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Posted 11 years ago

“Quality is much better than I expected for the price. I was in two minds whether to purchase but the 10 year guarantee convinced me. Would recommend.”

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Posted 11 years ago

“The online shop isn't the most usable but does the job (bit chaotic filtering and tends to lag as well),the transactions were prompt and the product was definitely the best offer in the category.”

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Posted 11 years ago

“Very efficient. Arrived very quickly and safely”

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Posted 11 years ago

“I brought a bike. The bike seems good and cheap for what it is, but it did seem to come with dodgy or wrong parts. The stem was far too big for the bike and the headset was faulty from the beginning. I also asked advice from the person in store as to which size to buy, and they told me to get a size up. I decided against it as I took my faulty bike into another store and they said if anything I should have gone for the size smaller than I did - two sizes smaller than the one I was encouraged to get. I guess that's the trade off for getting a relatively good bike for relatively cheap.”

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Posted 11 years ago

“Ordered on-line system was quick and easy to use, bike was delivered quickly and efficiently. excellent service from start to finish.”

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Posted 11 years ago

“The loyalty points system is not as they say it is.”

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Posted 11 years ago

“I was very pleased with my order from decathlon, from the speedy delivery the packaging to the product. I will definitely be shopping from this company again . Brilliant!!. Many thanks.”

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Posted 11 years ago

“Very helpful staff.”

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Posted 11 years ago

“Delivery was quick, packaging was sturdy and not over the top. Just wish there was an actual store closer to me.”

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Posted 11 years ago

“Never used Decathelon before but have been very impressed with the shop and internet shopping”

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Posted 11 years ago

“Love shopping with Decathlon, decent prices, huge selction, and great products.”

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Posted 11 years ago

“Great entry level bike, I highly recommend, great value for money in my opinion.”

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Posted 11 years ago

“Really disappointed! After a week I received an email saying, "Your order has been cancelled!" The explanation given in the email was that as it had taken longer than 7 days (expected delivery date exceeded) to process my order paypal was declining payment. When I go to my paypal account it looks as if payment has been made and then refunded, when I rang up decathlon and asked about it they said that there was a problem with my paypal account. They did say that to compensate they would email me a 10% discount voucher, but this has not arrived (not that I want to use decathlon again). So I do not have the items that I wanted and I do not have time to reorder from someone else before I go on holiday. I have always loved using decathlon in the past, great products and fast delivery, but sadly this has changed my opinion.”

Helpful Report

Posted 11 years ago

Dear Rachel, Thank you for the time you spent for giving us your feedback. We are sorry to hear you have experienced problems with your order and we really appreciate your review as we are trying to improve our services every day to make sport more accessible to everyone. I would like to confirm you an email with your promotional voucher has been sent to your personal email address. We hope you may give Decathlon a second chance for a better experience! Please apologise for any inconvenience caused and feel free to contact us for any questions. Have a lovely day!

Posted 11 years ago

“Good quality, bright colours, washes well. Sizing a bit awkward but great if you get the right size”

Helpful Report

Posted 11 years ago

Decathlon is rated 4.4 based on 11,538 reviews