Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,538 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,538 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Helpful. Friendly. Good value what more is there I recommend them highly”

Helpful Report

Posted 11 years ago

“Your staff are amazing - I was racing to your store (within the speed limit) to get there before closing and collect my item and it looked like I would arrive 3 minutes too late. I called them up and the lovely store manager said don't worry - she would ask the shop floor to remain open for five minutes for me. I got there (2 mins after closing ) and the staff member was so lovely and said he has received the message. He was so smily and friendly - what absolute bobby dazzlers you have employed. I was blown away by their willingness to give great customer service.”

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Posted 11 years ago

“Fast efficient service highly recomended”

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Posted 11 years ago

“Good service, great products, just a pity delivery charges are a bit steep, especially when other sites offer free delivery.”

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Posted 11 years ago

“Ordered goods, got email a couple of days later saying goods had arrived but subsequent phone call to say goods haven't arrived and they would contact when goods arrived. I then got an email 4 days later saying goods have arrived and went to collect them only to find goods haven't arrived and they had run out of stock. I was promised a refund but after a week of not getting it I phoned up to be told that the refund had actually been put through as a return and wouldn't get my money until they received goods. Thankfully the person on the telephone was helpful and resolved this within 10minutes. All in all a pretty protracted process to essentially achieve nothing.”

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Posted 11 years ago

“Excellent service very quick delivery and goods as described will definitely use this company in the future.”

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Posted 11 years ago

“Excellent product. Speed of service was world class. Will do business again!”

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Posted 11 years ago

“Excellent customer service, would highly recommend.”

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Posted 11 years ago

“I bought a beach volley ball set for £39.99 brilliant quality. I would highly recommend”

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Posted 11 years ago

“Had a very good experience with Decathlon and great products.”

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Posted 11 years ago

“We bought shorts and t shirt for my daughters sports day at the Sheffield store. The staff were very helpful in pointing out different ranges and advice on suitability. I was very pleased with my purchase - the quality was very good and not to mention the price! Mrs Rudd, Sheffield”

Helpful Report

Posted 11 years ago

“The service was great and the item was even better then I thought it would be for the price. The only complaint is that I found it hard to find the item on the website. I was looking for something I had seen in store and the first time I looked on the website I couldn't find it so thought it wasn't sold online it was only checking again and really looking for this particular item that I found it.”

Helpful Report

Posted 11 years ago

“Up until a week ago I would have marked decathlon with five stars. However though the products are first in class for value and quality the service in my local store is not up to scratch. Items that are advertised as being in stock are often not on the shelves. When I enquire if there are any elsewhere in the store staff are very quick to say no, they don't even attempt to look. I took my bike to be serviced, staff member seemed to take his time and perform a thorough check. I was impressed until the next day when I took the bike out and the chain kept slipping on small rear cog. I took it straight back to the store and was advised that the change was worn. Besides the fact that it had worn after only 600 miles, this should have been picked up in the service. Also as it had been slipping since the service it has damaged a cog on the cassette. I was advised by staff member that they would fit a new chain free of charge but I have not called in since. I have since purchased higher end KMC chain, rather than BTWIN, and SRAM cassette and will be taking it to the store to fit. I hope they will honor the free fitting. Though I have had negative experiences I still will use the online service. My local store is Belfast and the most recent staff member in bike shop was Andy.”

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Posted 11 years ago

“The quality of the bike I bought is fantastic as you'd expect with decathlon. However, the palaver of having to send a copy of my passport and proof of address was a bit over the top for a purchase under £300.”

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Posted 11 years ago

“Easy on line ordering and quick delivery to store for collection. Great item - good quality and cheapest price anywhere.”

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Posted 11 years ago

“I ordered size 9 but an 8.5 was delivered. As with everyone in life I've now become used to a general level of incompetence so I wasn't too surprised or 'put out'. Luckily I've tried them and they fit well for the sport I play. So overall...absolutely average. As usual.”

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Posted 11 years ago

“Excellent service. Thank you.”

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Posted 11 years ago

“Could be a little bit faster. Other than that keep up the good work.”

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Posted 11 years ago

“Decathlon wednesbury didn't even know they had received my bike, I had to ring up the helpline to find out where it was as it was taking far too long to pick up and collect. As I was using public transport at the time, I found it annoying that they didn't know, as I could have saved a pretty penny by commuting on my bike instead of public transports. Dissapointed”

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Posted 11 years ago

Dear Samuel, Thank you for the time you spent for giving us your feedback. We are sorry to hear you are not satisfied with the service received in store and we really appreciate your review as we are trying to improve our services every day to make sport more accessible to everyone. I would like to suggest to contact directly our Customer Loyalty team for click and collect order, we will be happy to help you: http://www.decathlon.co.uk/customer-loyalty.html We hope to see you soon for a better experience at Decathlon! Please apologise for any inconvenience caused and feel free to contact us for any questions. Have a lovely day!

Posted 11 years ago

“At least 200 times better than a conventional chain whip. Prompt delivery, well packaged”

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Posted 11 years ago

Decathlon is rated 4.4 based on 11,538 reviews