Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,538 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,538 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Website was a little slow and clunky but products and service were excellent! Would definitely use again, thanks!”

Helpful Report

Posted 11 years ago

“very pleased, easy to use, speedy delivery, thanks!”

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Posted 11 years ago

“The service at Decathlon was great! However it was the DHL service that really let the whole thing down. It took them four attempts to deliver my item, every time saying that the delivery was unsuccessful as the recipient was not at home which was just not the case. On the days of delivery my fiancee worked from home, so someone was there for the whole day. Finally we arranged with DHL to take it to Staples in Oxford where we could pick it up. The parcel arrived at our house that day. If an arrangement was made it should have been stuck to. The poor service of DHL reflects very badly on Decathlon”

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Posted 11 years ago

“Great product detail on website and fast delivery”

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Posted 11 years ago

“I have been a big fan of Decathlon for years but I have noticed that quality has dropped significantly. I bought a basket for my bike and the quality of the screws was so poor that it was impossible to to remove the screws. Besides the basket broke after 6 months. On top of that the brake of the brand new bike broke after 2 weeks and I am still waiting for your French colleagues to send me the broken spare part. I have been waiting for 3 months now. Happy to discuss. Regards, Florent Beluche florent.beluche@gmail.com”

Helpful Report

Posted 11 years ago

Dear Florent, Thank you for the time you spent for giving us your feedback. We are sorry to hear you are not satisfied with the productsreceived and we really appreciate your review as we are trying to improve our services every day to make sport more accessible to everyone. I would like to suggest to contact directly our Customer Loyalty team for your orders, we will be happy to help you: http://www.decathlon.co.uk/customer-loyalty.html We hope to see you soon for a better experience at Decathlon! Please apologise for any inconvenience caused and feel free to contact us for any questions. Have a lovely day!

Posted 11 years ago

“In store or online brilliant fast delivery and knowledgeable staff .”

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Posted 11 years ago

“Great quality gear and great service from the Company also. Nothing too much trouble and speedy return. Will certainly transfer my buying from Big Brand shops to Decathlon from now on”

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Posted 11 years ago

“I ordered a Garmin Forerunner 15 watch and I did a lot of research. I found the best price at Decathlon and was worried as I'd never ordered online with them before. I ordered anyway and was really happy with the customer service I received and the item I had ordered. I'd definitely be happy to order from Decathlon again in the future.”

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Posted 11 years ago

“Excellent service. The products were as described. Thank you, Decathlon”

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Posted 11 years ago

“Excellent product once assembled, but instructions were poor”

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Posted 11 years ago

“Tent bag was damaged, sent a replacement eventually but it wasn't the right one, should have been classed as a seconds as it's now got different coloured bag and is not perfect new condition, not very happy”

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Posted 11 years ago

“excellent service and all items ordered great value for money - thank you”

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Posted 11 years ago

“I didn't realize this led me on to buying a competition fed of £4.50 every week I hope I have now got out of it.!”

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Posted 11 years ago

Dear Patricia, Thank you for the time spent for giving us your feedback. Regarding the £4.50 fee you are paying weekly we would like to ask you more information as we do not provide this service. Could you please contact our Customer Loyalty team via contact form: http://www.decathlon.co.uk/customer-loyalty.html or on 03454507936? Thank you for your patience. Please feel free to contact us for any further questions. Have a good weekend!

Posted 11 years ago

“Website is a bit clunky but found what I wanted- good price & speedy delivery”

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Posted 11 years ago

“very quick & efficient”

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Posted 11 years ago

“Great product, good value, delivery a little slower than others”

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Posted 11 years ago

“Despite us ordering a large amount there was no one willing to discuss savings and opportunities to chat about the product. However once ordered the team worked well and delivery was prompt.”

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Posted 11 years ago

“problems with till - shop assistant fine”

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Posted 11 years ago

“Smooth ordering procedure. Arrived well packed and within time frame promised.”

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Posted 11 years ago

“Ordered a childs scooter online . Looks like Decathlon have renamed all their scooter range as the online names of the model do not match the 'on the box' or shelf names which makes choosing very confusing. Once id realised this had caused me to order the wrong product i tried to cancel but i could not get through to the customer service number and the online support was useless. They ended up dispatching the item via DHL then told me to refuse the delivery ?? Obviously a cheaply run online service with little or no infrastructure, totally useless”

Helpful Report

Posted 11 years ago

Dear Scott, Thank you for the time you spent for giving us your feedback. We are sorry to hear you are not satisfied with our services and we really appreciate your review as we are trying to improve our services every day to make sport more accessible to everyone. Unfortunately, once your order has a "preparation in progress" or "dispatched" status, we are no longer able to undertake any modifications because the order is being loaded or already in the hands of the courier. This is why we suggested to refuse the parcel when received and ask for a replacement or a refund. We hope to see you soon for a better experience at Decathlon! Please apologise for any inconvenience caused and feel free to contact us for any questions. Have a lovely day!

Posted 11 years ago

Decathlon is rated 4.4 based on 11,538 reviews