Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,530 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,530 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very helpful and good employees”

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Posted 10 years ago

“Timely delivery, good service on collection and quality of product was satisfactory.”

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Posted 10 years ago

“it was easy to order on line”

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Posted 10 years ago

“Produce is excellent quality, and also really good value for money. The delivery was quick (ordered 10pm on a Monday and it was delivered Wednesday). Overall a great service”

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Posted 10 years ago

“Great Service - delivered promptly - return and exchange also very simple and efficient”

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Posted 10 years ago

“I was very happy with the service. It is a shame that there are not stores in Central London.”

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Posted 10 years ago

“Online order - delivered very quickly and hassle free. Decathlon products are generally pretty good - and good value for money.”

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Posted 10 years ago

“Easy, fast, efficient, and delivering quality products to your door!”

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Posted 10 years ago

“Easy to order, delivery process quick and efficient, product as described, great fit and great value. Very satisfied.”

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Posted 10 years ago

“Amazing, IT WORKED! Thanks :).”

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Posted 10 years ago

“The tent itself was great. It has a decent sized sleeping area (I would say 2xadult and 2xchildren rather than 4adults for sizing), and I found the gazebo area really useful for keeping baggage. It held up well in sporadic rain and wind. I would say that while the tent is easy to put up, the instructions aren't that helpful as they don't include a number of the steps. So potentially watch the video a few times first.”

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Posted 10 years ago

“Usually good value for money. Sizes are sometimes a problem, and I have returned items to change size, which is inconvenient.”

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Posted 10 years ago

“I think it is clear that I got what I paid for. I bought the budget mountain bike based on recommendation from a relative. I have had to change an axle and bottom bracket bearing within two months of buying the bike. The shop is over 100 miles away so "drop it into the shop" is not a useful or practical solution.”

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Posted 10 years ago

“Great products, super fast delivery, a pleasure to buy from”

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Posted 10 years ago

“the staff are very helpful in advising me on what to choose,not always the most expensive”

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Posted 10 years ago

“We ordered a bike for my daughters 7th Birthday but when we came to assemble the bike the night before the pedals were missing. Also part of it was scratched/stained which looked as if it was done in the production of the part rather than in the delivery process. We can live with these marks as they are half hidden by the pedals (if they were supplied). In order to save my daughters birthday I had to fit pedals from my wife's bike which luckily fit so she could use it on the day of her birthday. My wife is planning on calling you today to try get the pedals resent but as this is the first time we have used you and as we were recommended to you by a friend, its not been great so far guys. Hopefully your customer services will resolve this by issuing us some new pedals. Sorry to moan but you did ask. Matthew”

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Posted 10 years ago

“Excellent service from Decathlon. The bags are sturdy and a good size.”

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Posted 10 years ago

“The returns procedure very poor, it took months to get a shoe size changed. I have also had an online purchase cancelled due to system error.”

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Posted 10 years ago

“Fast service and great support both online and in store. 5*”

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Posted 10 years ago

“Good range of products available. Order online, pick up at store a good option. Be careful with sizing. products appear to be a size smaller than the experience with other retailers.”

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Posted 10 years ago

Decathlon is rated 4.4 based on 11,530 reviews