Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,538 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,538 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“fast, efficient, 100% accurate on the description of the products.”

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Posted 11 years ago

“Prompt service ,quality product”

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Posted 11 years ago

“I have bought everything from a £5 back pack to a £1000 bike from Decathlon and have had fantastic service every time. Often the Decathlon branded products are superior to bigger brands at a fraction of the cost. The warranty provided by Decathlon is superb, I managed to break my mountain bike and it was repaired on the spot, no quibble, just replaced the damaged parts, keep it up Decathlon!”

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Posted 11 years ago

“thanks very happy with goods and service will use again”

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Posted 11 years ago

“Great service, QUECHUA MSH Room 3 Inflatable Tent was a good price, but not happy as it has been reduced to an even lower price which makes it an even better buy! Great tent for one with a camp bed, just room to stand up in the porch area. It is weighty and is a large pack size and can prove a fight to get it back into it's bag. It's still better than fighting with poles and I look forward to my next outing with it.”

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Posted 11 years ago

“My experience of shopping at Decathlon online has been as gratifying as shopping in-store, you get what you order, on time without fuss or trauma.”

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Posted 11 years ago

“Love your online clearance pages! Some great bargains. Great quality in all the ski and hiking gear we have got for our kids. Some creative garden sports ideas too. Keep up the good service. Just keep the delivery costs down please, it's a long drive to our only store.”

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Posted 11 years ago

“We bought climbing shoes using the information given on the website about shoe sizing. Climbing shoes aren't like normal shoes and must fit quite tightly however the size ordered after consulting the website info was far too small; returning them we incurred extra postage costs and more importantly had to wait another week without climbing shoes. The shoes were fine for the money but the website info needs revising.”

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Posted 11 years ago

“I had to make 3 150 mile round trips to get my bike sorted out, the gears were badly adjusted, sold the wrong rear panier holder did not fit, then when I returned refused to fit the correct one until I refused to leave the store until they did!! Staff did not seem at all knowledgeable and rather uncaring, very disappointed.”

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Posted 11 years ago

“Easy to use on-line ordering system and item delivered very quickly. Great product at a great price.”

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Posted 11 years ago

“I am very satisfied with the on line click and collect service and with the quality and price of the product I purchased.”

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Posted 11 years ago

“My items arrived late. They were a gift to be sent abroad but as they arrived too late i was unable to send them.”

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Posted 11 years ago

Dear J, Thank you for the time you spent for giving us your feedback. We are sorry to hear you are not satisfied with our products and service provided and we really appreciate your review as we are trying to improve our services every day to make sport more accessible to everyone. We hope to see you soon for a better experience at Decathlon! Please accept our apologies for any inconvenience caused and feel free to contact us for any questions. Have a lovely day!

Posted 11 years ago

“My items arrived late. They were a gift to be sent abroad but as they arrived too late i was unable to send them.”

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Posted 11 years ago

“Love this place, great bargains, only wish it was closer to home (Bristol)”

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Posted 11 years ago

“Prompt service, looking for small comfortable back pack without technical add-ons at an amazing price. What else can you buy for £2.50?”

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Posted 11 years ago

“Easy on line ordering and quick delivery to store for collection. Great item - good quality and cheapest price anywhere.”

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Posted 11 years ago

“Good service and very good price in All the ítems”

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Posted 11 years ago

“Slight issue with the delivery address as it appeared to take half of the billing postcode and half of the delivery postcode but was sorted very quickly with DHL. Great communication, fast delivery - very impressed.”

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Posted 11 years ago

“Excellent service, lovely product.”

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Posted 11 years ago

“Bought these two sleeping bags (left and right to be zipped together) as a wedding present at the wish of the couple themselves. Very nice for newlyweds!”

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Posted 11 years ago

Decathlon is rated 4.4 based on 11,538 reviews