Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,538 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,538 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I think it is clear that I got what I paid for. I bought the budget mountain bike based on recommendation from a relative. I have had to change an axle and bottom bracket bearing within two months of buying the bike. The shop is over 100 miles away so "drop it into the shop" is not a useful or practical solution.”

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Posted 11 years ago

“Great products, super fast delivery, a pleasure to buy from”

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Posted 11 years ago

“the staff are very helpful in advising me on what to choose,not always the most expensive”

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Posted 11 years ago

“We ordered a bike for my daughters 7th Birthday but when we came to assemble the bike the night before the pedals were missing. Also part of it was scratched/stained which looked as if it was done in the production of the part rather than in the delivery process. We can live with these marks as they are half hidden by the pedals (if they were supplied). In order to save my daughters birthday I had to fit pedals from my wife's bike which luckily fit so she could use it on the day of her birthday. My wife is planning on calling you today to try get the pedals resent but as this is the first time we have used you and as we were recommended to you by a friend, its not been great so far guys. Hopefully your customer services will resolve this by issuing us some new pedals. Sorry to moan but you did ask. Matthew”

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Posted 11 years ago

“Excellent service from Decathlon. The bags are sturdy and a good size.”

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Posted 11 years ago

“The returns procedure very poor, it took months to get a shoe size changed. I have also had an online purchase cancelled due to system error.”

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Posted 11 years ago

“Fast service and great support both online and in store. 5*”

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Posted 11 years ago

“Good range of products available. Order online, pick up at store a good option. Be careful with sizing. products appear to be a size smaller than the experience with other retailers.”

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Posted 11 years ago

“Good products and prices, unfortunately no shop in east anglia so had to pay to p&p but product arrived arrived earlier than stated and of very good quality :-)”

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Posted 11 years ago

“I have been satisfied by the staff when I went to change items personally. One thing I have found not good is that I cannot change a mask I payed 35£ anymore and I should be able over a year of purchasing as when I used it it was leaking inside and so couldn't use it during my holiday. Thanks”

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Posted 11 years ago

“Decathlon sell an eclectic range of predominantly budget goods for a wide range of watersports. They are keenly priced by and large for what they are, but do not ask Decathlon for any technical support....you won't get it, apart from stating the "bleeding obvious". Despatch of my goods, though, was very prompt. One range they do sell are Tribord sailing clothes, and the Ozean 900 jacket is stunning value and a serious jacket. Good stuff. So on balance, I'll give them 3 stars.......... (I bought on line...)”

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Posted 11 years ago

“purchased 2nd mask very happy with product and service”

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Posted 11 years ago

“Easy to use site, easy to pay, delivery on time and great product. First time using them and very happy.”

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Posted 11 years ago

“Item as described, received on time , good returns policy, will use them again”

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Posted 11 years ago

“My Main reason for Purchasing the Fitbit Charge HR was to track and record my sleeping during the night along with my heart rate as I have sleep apnea and from time to time I need adjustments to my pressure in order to sleep correct. The is usually done over a space of 4 to 5 weeks of using a heart monitor etc. and by that point my sleep is all over the place. By using this watch I can now pre-empt any issues that may happen with my sleep as it not only records my sleep but my heart rate to to which I can feed this back to the doctor. On the plus side, I have also been using this during exercise too and found it just amazing. The app on your phone and the continuous syncing really helps your goals. Amazing watch, recommend to all!”

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Posted 11 years ago

“Great 'order into store' service”

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Posted 11 years ago

“Great quality. Very pleased with all my items.”

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Posted 11 years ago

“good value for money, arrived fast, well packaged”

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Posted 11 years ago

“Next day delivery, problem sorted ASAP”

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Posted 11 years ago

“Great quality equipment, good. Prices.”

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Posted 11 years ago

Decathlon is rated 4.4 based on 11,538 reviews