Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,538 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,538 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Riden a few times with them and them are comfy and protective. Just what you need.”

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Posted 11 years ago

“I think you guys were absolutely fantastic. A very easy to use Website. User friendly and filled with information. The product i purchased is phenomenal for the price. I couldn't have found a better bike for under £500. I ride it daily. Thank you. I would use you guys again in a heartbeat. Big thumbs up.”

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Posted 11 years ago

“Ordering was simple and the delivery was fast and packaging was really good, adult town 9 scooter is also the best one on the market for the price and in some instances 3x times the price.”

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Posted 11 years ago

“In store I was told to order an item online that wasn't in stock and that it would be delivered next day. Next day the online side of the business told me my item had been sent for store pick up however the store did not have it. Nobody could tell me where my item was or when it would be available. Complete shambles and left me with a very disappointed daughter. I'll go elsewhere in future.”

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Posted 11 years ago

Dear Paul, Thank you for the time you spent for giving us your feedback. We are sorry to hear you are not satisfied with the service received and we really appreciate your review as we are trying to improve our services every day to make sport more accessible to everyone. I would like to suggest to contact directly our Customer Loyalty team for click and collect order, we will be happy to help you: http://www.decathlon.co.uk/customer-loyalty.html We hope to see you soon for a better experience at Decathlon! Please apologise for any inconvenience caused and feel free to contact us for any questions. Have a lovely day!

Posted 11 years ago

“Stools very comfortable”

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Posted 11 years ago

“item was of good quality , delivery was ok not to fast , returned 1 item took about 2 weeks before I received the refund , but overall good”

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Posted 11 years ago

“Had to send my orginal item because it was much smaller than I imagined. Returns procedure was speedy, FREE and easy to arrange. Organising the replacement was easy, but was slighly delayed due to a shortage of stock. However, I was kept informed and have now received the replacement and in good time for my holiday.”

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Posted 11 years ago

“Your site was recommended by a friend. The site was easy to use and the products you have available at affordable prices are first class. The delivery was next day and the good did not disappoint, my kids love the skates i purchased and i will certainly be returning to your site for all my sporting goods needs. refreshing to get such good service, thanks”

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Posted 11 years ago

“Very Fast delivery. Good Communications. Not yet had chance to try the product.”

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Posted 11 years ago

“Quick delivery, well priced products. Would buy from again”

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Posted 11 years ago

“Brilliant place to buy from - fantastic product, great price, fast delivery. Will buy again in a flash. Top tent!”

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Posted 11 years ago

“Quick, easy to use, kept up to date with my order. Used the deliver to store option and worked spot on. Will definitely use again.”

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Posted 11 years ago

“Delivery on time,good tracking system.”

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Posted 11 years ago

“Very friendly staff. Highly competitive prices. Wide selection of items/sporting disciplines catered for.”

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Posted 11 years ago

“Great products and fantastic customer service at competitive prices.”

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Posted 11 years ago

“I ordered 2 children's jackets on-line. Delivery in-store was extremely quick and pick-up in store (Belfast) was very efficient. Will certainly order on-line again as this was my first on-line order with Decathlon. Important to add the quality and fit of the jackets was excellent. Great service.”

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Posted 11 years ago

“Ordered Delivered That is all I required, and Decathlon "delivered" Great”

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Posted 11 years ago

“You send me too many emails asking for feedback”

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Posted 11 years ago

Dear Alex, Thank you for the time you spent for giving us your feedback. We are sorry to hear you are not satisfied with the amount of communications your receive from Decathlon. I will forward your comment to our communication team. Please apologise for any inconvenience caused and feel free to contact us for any questions. Have a nice day!

Posted 11 years ago

“Great product fast service thanks.”

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Posted 11 years ago

“Excellent seller”

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Posted 11 years ago

Decathlon is rated 4.4 based on 11,538 reviews