Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,527 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,527 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

Write Your review

Tell us how Decathlon made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service, great products. Will use again!”

Helpful Report

Posted 9 years ago

“They really are a joy to deal with. Their phone help team sorted our order out more than adequately and the fact that they followed up my order with two phone calls was superb. I'll definitely be using their services again.”

Helpful Report

Posted 9 years ago

“Good delivery time. Items arrived in time stated ready for the weekend.”

Helpful Report

Posted 9 years ago

“Fast shipping. Products are exactly as described.”

Helpful Report

Posted 9 years ago

“good welcome and very good advise form the staff (even at the end of the day!)”

Helpful Report

Posted 9 years ago

“Good selection of products and excellent quality. The delivery was quick and as expected.”

Helpful Report

Posted 9 years ago

“I ordered two pairs of trainers and one was a great fit. The delivery was extremely quick and I have recommended you to my friends and family.”

Helpful Report

Posted 9 years ago

“Excellent price and very fast in store delivery”

Helpful Report

Posted 9 years ago

“Great customer care people”

Helpful Report

Posted 9 years ago

“I bought rucksacks, outdoor trousers and sandals for my kids. The kit seems well thought out and really good quality at this price point. My girls love it! I too got sucked into the Edinburgh store and would definitely consider Decathlon stuff for myself (hard to please when it comes to outdoor gear) when it comes to the next purchase.”

Helpful Report

Posted 9 years ago

“Quick and easy to buy the products and delivery was fast.”

Helpful Report

Posted 9 years ago

“Products were delivered quickly from being despatched. Quick and easy to make the purchase. All products were as expected and great quality.”

Helpful Report

Posted 9 years ago

“From placing the order to delivery of the goods I had ordered, I was kept informed of the progress of my order by Decathlon. I am very pleased with the online service and look forward to the time when Decathlon expand their stores into South West England.”

Helpful Report

Posted 9 years ago

“Really nice product (wetsuit boots) delivered fast at a great price”

Helpful Report

Posted 9 years ago

“Really happy”

Helpful Report

Posted 9 years ago

“Quick and easy, website easy to navigate”

Helpful Report

Posted 9 years ago

“Excellent quality products at excellent prices delivered promptly”

Helpful Report

Posted 9 years ago

“Great clothes”

Helpful Report

Posted 9 years ago

“Excellent value, easy shopping online, quick delivery, FREE delivery”

Helpful Report

Posted 9 years ago

“Bought the quechua fresh and black tent for a festival, really easy to put up, needed a bit of muscle to fold it down though as it's hard to hold down on your own. The rucksacks are also good, but you need to make sure the fabric is out the way so the zip doesn't get caught. Otherwise good quality for great prices”

Helpful Report

Posted 9 years ago

Decathlon is rated 4.4 based on 11,527 reviews