Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,528 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,528 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very pleased with everything. Speedy delivery great product”

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Posted 9 years ago

“Great product and price with speedy delivery”

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Posted 9 years ago

“No problem with delivery! Good products!”

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Posted 9 years ago

“Good quality merchandise, reasonably priced with quick dispatch”

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Posted 9 years ago

“Just the best customer service I've ever encountered :)”

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Posted 9 years ago

“Every thing alright”

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Posted 9 years ago

“The shirts were great for our daughter. She had major surgery on her back and needs to keep the scar out of the sun. This was a great way of allowing her to spend time in the sun and water but protecting all the was necessary. It also allowed her to gain a tan with none of the harmful rays getting to her scar”

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Posted 9 years ago

“As usual Decathlon have have the best kit for any requirement !”

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Posted 9 years ago

“Having been normally extremely satisfied with all of my purchases from the Braehead store I'm afraid that despite trying on various sizes and prices of your Bib Shorts I couldn't really get comfortable in them especially as the legs seem to creep up rather than stay reasonably tight around ones thighs causing discomfort . To me it seems that the leg grips are not strong or adhesive enough After discussing this problem in store with Rui from the cycling department he suggested I check out the 3/4 length ones as he was sure they're leg grips would be more secure . True enough they did appear to be more secure however being priced at just under £50:00p I'll have to be saving the pennies before I can make the purchase. The question is "Why are the other varieties of your Bib Shorts not fitted with the same grips." when one can purchase cycling shorts from Aldi that have decent grips at a considerable cheaper price. Otherwise a very happy Braehead customer Aw ra best , Da”

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Posted 9 years ago

“A really big thank you to James at Holywood Exchange Belfast who very kindly dropped off, in person, items we'd left behind, to our home. Fantastic customer service!”

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Posted 9 years ago

“Bought a climbing harness. First one received didn't seem to match sizing description but this was an issue with Petzl's sizing rather than decathlon. Return was easy to arrange and alternative size sent out quickly after filling out very simple on-line form.”

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Posted 9 years ago

“Today Manager Lyndia had made my day for solving my problem! Thank you very much, Lyndia! Cannot express my happiness ! Once again thank you again! ????”

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Posted 9 years ago

“Very good service ! We bought two tribord easy breath masks and they are amazing ! And delivered very quickly”

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Posted 9 years ago

“Good staff very helpful. But select of product very poor.”

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Posted 9 years ago

“Bought a Sevylor Tahiti plus pro kyak, arrived within 48 hrs, packaged very well, all in all a great experience, the quality of the product excellent too cannot fault”

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Posted 9 years ago

“Good website. In store staff very helpful on collection”

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Posted 9 years ago

“Many thanks to Ruben in the worksop who fixed the disc brakes on my bike at 7:30 pm on Saturday the night before I rode the Pru London Surrey. 100 miles no problems. Fantastic.”

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Posted 9 years ago

“I have only placed an order with you twice so far, but have been very happy with the service I have received. I would certainly recommend Decathlon to my friends, especially as I have received excellent service on my two previous purchases.”

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Posted 9 years ago

“Have shopped on Decathlon a couple of times for camping equipment and I can't fault it. Site is easy to navigate, prices are very good. Delivery has been quick. Have recommended this site to a few other campers and will definitely be using again when the need arises. Keep up the good work! Thank you.”

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Posted 9 years ago

“Great jacket for my son with quick delivery”

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Posted 9 years ago

Decathlon is rated 4.4 based on 11,528 reviews