Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,530 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,530 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fast postage orderd thursday recieved item on saturday”

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Posted 10 years ago

“Good selection of cycling gear. maybe needs to develop wider range particularly with female riders”

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Posted 10 years ago

“prompt service, products exactly as described”

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Posted 10 years ago

“Having lived in France for many years, and in that time use Decathlon,I can say that the G.B . store give the same service.”

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Posted 10 years ago

“One of the best shops i have been to for cycling equipment. I have been to both nottingham and sheffield stores staff are very helpfull and friendly. Had an order that was collect at store and the shirt was the wrong size and they helped me find the correct size with no issue.”

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Posted 10 years ago

“Ordered a 520 flatbar Road bike, nice bike good service.”

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Posted 10 years ago

“Items we're sent out quickly, refund was processed very quickly and my email query was answered politely, giving me all the information I needed. Will definitely use you again.”

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Posted 10 years ago

“good quality for reasonable price!”

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Posted 10 years ago

“Fast turnaround of order. Was waiting for me in the store and everything was there. Great!”

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Posted 10 years ago

“The service I got was excellent and the quality of my saddle pad was good”

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Posted 10 years ago

“excellent service & the product is just what I wanted”

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Posted 10 years ago

“I recently purchased a Tribord Easybreathe mask. It is amazing and has given me the confidence to swim in the sea and see the amazing sea life. On holiday recently several families stopped and asked me about the mask and I let them have a go so you should have a stream of new buyers checking the product out. Best money I've spent in ages! Easy to order, came really quickly too and all including delivery for under £40.”

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Posted 10 years ago

“Always trust the own brand kit. Brilliant.”

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Posted 10 years ago

“Bike guys were brilliant at Stockport - nothing too much trouble. Thanks my daughter loves her new bike Cheers Chris”

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Posted 10 years ago

“The staff are always so friendly and helpful. e.g. when I bought my bike online and wanted to exchange for a bigger size a staff member enthusiastically agreed to do so, it was all done very quickly, they even fixed and checked it up for me on the spot!”

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Posted 10 years ago

“I am very pleased with the choices items from Sports and interest I am in recently I've bought lots of camping stuff for my daughter and also cycling kit for myself very pleased with all products 5 stars”

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Posted 10 years ago

“Items were as described, value for money , and delivered promptly.”

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Posted 10 years ago

“I bought a tent and when I opened it there was some damage to the fabric. I was really impressed with how the team dealt with the problem. They were really helpful and efficient and the problem was quickly solved to my satisfaction. Will definitely be recommending Decathlon in the future.”

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Posted 10 years ago

“My order was despatched quickly and arrived sooner than expected. It was also well packaged. Very pleased with service.”

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Posted 10 years ago

“The transaction was quick and easy and delivery was really fast pleasure to do business with.”

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Posted 10 years ago

Decathlon is rated 4.4 based on 11,530 reviews