Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,538 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,538 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They were very quick to send my product. It arrived in good condition as well. It would be more useful of you could be more specific regarding the sizes (s/m is not always very clear). Overall I am satisfied. Regards,”

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Posted 10 years ago

“I am a keen cyclist. I value Decathalon as it stocks the latest range of quality accessories at great prices.”

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Posted 10 years ago

“So far, I've only bought one product from Decathlon (the Tribord Easybreath snorkelling mask, which is excellent) but I wouldn't hesitate buying from them again. Store staff that I spoke to when ringing round were really helpful, especially one young lady in the Southampton branch whose name I wish I could remember! Also, prices on the website seem so reasonable when compared with other vendors. For example, the mask was way cheaper here than anywhere else online.”

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Posted 10 years ago

“Good quality products at reasonable prices. Good online service and quick delivery.”

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Posted 10 years ago

“I purchased the Kipur waterproof Jodhpurs and they are wonderful, took a bit of getting used to as they are coated not full fabric but I love mine now. Very warm, hard wearing and comfy. I also purchased the gloves to match the above - again super gloves but go a size larger than you think. The checkout process was easy and the items were delivered within 48 hrs.”

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Posted 10 years ago

“great product, great price, great customer service when i contacted them and quick deleivery. very happy.”

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Posted 10 years ago

“I orderd 2 pullovers they were perfect and delivered the next day ,”

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Posted 10 years ago

“Good to deal with.Had to send one item back,received email to say received & new size sent straight away.”

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Posted 10 years ago

“Fast postage orderd thursday recieved item on saturday”

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Posted 10 years ago

“Good selection of cycling gear. maybe needs to develop wider range particularly with female riders”

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Posted 10 years ago

“prompt service, products exactly as described”

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Posted 10 years ago

“Having lived in France for many years, and in that time use Decathlon,I can say that the G.B . store give the same service.”

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Posted 10 years ago

“One of the best shops i have been to for cycling equipment. I have been to both nottingham and sheffield stores staff are very helpfull and friendly. Had an order that was collect at store and the shirt was the wrong size and they helped me find the correct size with no issue.”

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Posted 10 years ago

“Ordered a 520 flatbar Road bike, nice bike good service.”

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Posted 10 years ago

“Items we're sent out quickly, refund was processed very quickly and my email query was answered politely, giving me all the information I needed. Will definitely use you again.”

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Posted 10 years ago

“good quality for reasonable price!”

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Posted 10 years ago

“Fast turnaround of order. Was waiting for me in the store and everything was there. Great!”

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Posted 10 years ago

“The service I got was excellent and the quality of my saddle pad was good”

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Posted 10 years ago

“excellent service & the product is just what I wanted”

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Posted 10 years ago

“I recently purchased a Tribord Easybreathe mask. It is amazing and has given me the confidence to swim in the sea and see the amazing sea life. On holiday recently several families stopped and asked me about the mask and I let them have a go so you should have a stream of new buyers checking the product out. Best money I've spent in ages! Easy to order, came really quickly too and all including delivery for under £40.”

Helpful Report

Posted 10 years ago

Decathlon is rated 4.4 based on 11,538 reviews