Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,533 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,533 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought a tent and when I opened it there was some damage to the fabric. I was really impressed with how the team dealt with the problem. They were really helpful and efficient and the problem was quickly solved to my satisfaction. Will definitely be recommending Decathlon in the future.”

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Posted 10 years ago

“My order was despatched quickly and arrived sooner than expected. It was also well packaged. Very pleased with service.”

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Posted 10 years ago

“The transaction was quick and easy and delivery was really fast pleasure to do business with.”

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Posted 10 years ago

“On time but awaiting Christmas as it is a present so not opened yet”

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Posted 10 years ago

“I bought 6 backpacks for the children I care for for when we go out on picnics or swimming ect, the children picked different colours and at £2.49 each we are both happy. Just what we needed they arrived promptly and great value for money”

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Posted 10 years ago

“Excellent service from Decathlon... especially the bike service department at Surrey quays.”

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Posted 10 years ago

“Great products, good prices. Just don't expect anyone to answer any questions.”

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Posted 10 years ago

“Very good kit and a wide selection means Decathlon is my first (and often my only) port of call for sports gear.”

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Posted 10 years ago

“Good quality products and excellent service for a refund and a re-order in a different size.”

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Posted 10 years ago

“Better than Expected. Much satisfied. The quality feels like its worth 80-90£. Looks very good. Would recommend it strongly.”

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Posted 10 years ago

“Great product and quick delivery”

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Posted 10 years ago

“It went really well. Members of staff friendly ! I will definitly buy/order again at Decatlon !”

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Posted 10 years ago

“More than happy with the service I have been given Thank you. I will recommend you 2 Friends & Family .”

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Posted 10 years ago

“Goods were delivered within a couple of days of ordering. Very impressed by this service.”

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Posted 10 years ago

“Very fast delivery. Very happy with my items.”

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Posted 10 years ago

“Quick service, delivery time excellent”

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Posted 10 years ago

“Great costumer care”

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Posted 10 years ago

“Although we don't have a "local" store that we can pop to, I find browsing and ordering online very easy and convenient.”

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Posted 10 years ago

“Shops are in good order, you can find everything that you may need outdoor.... Good value for money, and the material of the clothes are brilliant...”

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Posted 10 years ago

“excellent every time I buy something”

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Posted 10 years ago

Decathlon is rated 4.4 based on 11,533 reviews