Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,530 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,530 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“On time but awaiting Christmas as it is a present so not opened yet”

Helpful Report

Posted 10 years ago

“I bought 6 backpacks for the children I care for for when we go out on picnics or swimming ect, the children picked different colours and at £2.49 each we are both happy. Just what we needed they arrived promptly and great value for money”

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Posted 10 years ago

“Excellent service from Decathlon... especially the bike service department at Surrey quays.”

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Posted 10 years ago

“Great products, good prices. Just don't expect anyone to answer any questions.”

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Posted 10 years ago

“Very good kit and a wide selection means Decathlon is my first (and often my only) port of call for sports gear.”

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Posted 10 years ago

“Good quality products and excellent service for a refund and a re-order in a different size.”

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Posted 10 years ago

“Better than Expected. Much satisfied. The quality feels like its worth 80-90£. Looks very good. Would recommend it strongly.”

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Posted 10 years ago

“Great product and quick delivery”

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Posted 10 years ago

“It went really well. Members of staff friendly ! I will definitly buy/order again at Decatlon !”

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Posted 10 years ago

“More than happy with the service I have been given Thank you. I will recommend you 2 Friends & Family .”

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Posted 10 years ago

“Goods were delivered within a couple of days of ordering. Very impressed by this service.”

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Posted 10 years ago

“Very fast delivery. Very happy with my items.”

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Posted 10 years ago

“Quick service, delivery time excellent”

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Posted 10 years ago

“Great costumer care”

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Posted 10 years ago

“Although we don't have a "local" store that we can pop to, I find browsing and ordering online very easy and convenient.”

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Posted 10 years ago

“Shops are in good order, you can find everything that you may need outdoor.... Good value for money, and the material of the clothes are brilliant...”

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Posted 10 years ago

“excellent every time I buy something”

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Posted 10 years ago

“The item we ordered was perfect for our requirements - a pop up umbrella tent that works quickly and extremely well - thank you”

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Posted 10 years ago

“good shopping experience plenty staff to help and they give good advise”

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Posted 10 years ago

“The past few times that I have shopped in decathalon, lakeside branch have been a pleasure. All the staff that I dealt with were very happy to help me and knowledgable of their products. It has been a very long time since I have been in a shop where the staff was not rude, or acting as if they didn't want to be doing the job they do. The lakeside decathalon staff are a great assist to the whole shopping experience. Kind regards Russell Kane”

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Posted 10 years ago

Decathlon is rated 4.4 based on 11,530 reviews