Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,542 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,542 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Feeling disappointed purchased a quencha base seconds pop up shelter as a gift for my daughter. When using for the second time noticed there was some small holes mid height at the side of tent. Given the price I expected the tent to be of better quality.”

Helpful Report

Posted 10 years ago

“I just got a gift card in goslings sports park. Thank you so much ! Will definitely use it and was planing to visit your page as I seen some posters in the gym and it looks fab”

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Posted 10 years ago

“I used the Click and Collect service and the goods arrived in store within 48hrs for my collection.”

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Posted 10 years ago

“Decathlon is a fantastic store, offering a great variety of clothing and accessories for a vast range of sports. The staff in Croydon are friendly and helpful.”

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Posted 10 years ago

“System was easy to use. The product arrived quickly and was of a really good quality - badminton set.”

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Posted 10 years ago

“Fast shipping and a nice product. LOTS of choice, too, including products not offered elsewhere.”

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Posted 10 years ago

“good service good quality product”

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Posted 10 years ago

“My riding hat on exact date of delivery expected”

Decathlon 5 star review on 24th August 2016

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Posted 10 years ago

“Placed the order on Sunday night, goods were dispatched on Monday and delivered on Tuesday. Email notification each time, perfect, nothing to complain about. Will order online again.”

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Posted 10 years ago

“One item not satisfactory but this was replaced at lightening speed. Delighted with efficiency and delighted with product - down sleeping bags.”

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Posted 10 years ago

“Excellent service from booking to receipt of product. It arrived sooner than expected too.”

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Posted 10 years ago

“I use Decathlon for clothing/equipment for a number of sports but primarily cycling. It's almost impossible to get better value for money!”

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Posted 10 years ago

“Great quality kids poncho towels for the beach. Order was delivered promptly, as expected. Would recommend both Decathalon and the product.”

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Posted 10 years ago

“All items were delivered on time and in good condition, so far very pleased with my order”

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Posted 10 years ago

“Excellent service, well packed, fast postage, items of good quality - well pleased!”

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Posted 10 years ago

“Affordable products that are great quality with helpful and really knowledgable staff.”

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Posted 10 years ago

“Fast shipping and delivery! Good quality price relation!”

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Posted 10 years ago

“I recently placed an order with Decathlon. Shortly afterwards, was informed that one of the items was out of stock, I was then given information on how to proceed. I contacted the number and problem sorted in a matter of minutes. Refund for the item the following day, rest of the order is on its way and received confirmation emails every step of the way. It has been an absolute pleasure ordering from Decathlon”

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Posted 10 years ago

“Full face snorkel masks delivered very quickly and on time. Excellent product and excellent customer service.”

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Posted 10 years ago

“A great set of bike clips that went on easily, are straightforward to use and really do make a difference. The clips are very competitively priced and easily outdo the others on sale. Delivered quickly and packaged well.”

Helpful Report

Posted 10 years ago

Decathlon is rated 4.4 based on 11,542 reviews