Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,542 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,542 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Dispatched goods within days of placing order and really good quality products when they arrived. The ability to return the goods within a year was fantastic. This meant we could test the product at our own pace.”

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Posted 10 years ago

“Best price/value in London, by far.”

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Posted 10 years ago

“Quality at affordable prices, helpful staff and really thoughtfully designed products. Products designed so you can have a go without expensive outlay.”

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Posted 10 years ago

“Fast delivery very happy ????”

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Posted 10 years ago

“After years of considering myself as a hiking adventure snob. I decided to give them a try as I was looking for a cheap tarp. After visiting the Harlow store and getting an incredibly helpful and friendly reception, I was converted. Now after a couple of hundred pounds later, I have updated some of my kit with low prices and value for money, they have gone from the bottom of my list to the top as the place to go. Well done Guys, see you soon.”

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Posted 10 years ago

“I was a little sceptical as id not heard of compamy before and a review or 2 i read wasnt the best lets say. But...... After years of purchasing bicycles from various retailers ie halfords, toys r us, etc. I finally purchased a bike that was assembled correctly, almost completely (only had to fit pedals and adjust handlebars) and arrived in perfect condition. Can't fault either service or product. Will definitely use again and as I have one very happy son, you have 1 very happy customer. Thank you! ????”

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Posted 10 years ago

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Posted 10 years ago

“Good prices”

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Posted 10 years ago

“Good prices”

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Posted 10 years ago

“Great! Efficient speedy service. Items received well packaged. Items out of stock were advised & updated without delay. Very happy with the service & items ordered.”

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Posted 10 years ago

“Top quality products. Easy return policy. Exellent customer service. Will definatley be buying more ?”

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Posted 10 years ago

“I had been playing tennis for years with Nike fit socks and just tried the Artengo RS800 high. I can only highly recommend them, really nice quality. I tried also the Artengo soft polo blue to play. Long or short sessions, it will absorb nicely the sweat and it has a really nice touch on skin...Go for these 2 items”

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Posted 10 years ago

“I was so impressed! Never used this site before so didn't know what to expect but I am more than impressed! Very easy transaction and absolutely no issues so no need to contact their customer services. Delivery was much sooner than I had imagined as well.”

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Posted 10 years ago

“Best value company everrrrrr”

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Posted 10 years ago

“Amazing item”

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Posted 10 years ago

“Great products at affordable prices. Very helpful staff , the guys at the bike service were knowledgeable and very helpful when we came to collect our new bike in August from the shop in Croydon. They don't time adjusting the bike.”

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Posted 10 years ago

“Excellent service. Product arrived quickly”

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Posted 10 years ago

“Dan in their customer service team was exceptional ! Sourced my sons bike, had it delivered to the local store, seamless. If you want to see how customer service should be delivered talk to Dan. Many thanks Dan !”

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Posted 10 years ago

“product bit pricey but kids love it”

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Posted 10 years ago

“Good hunting gear and very prompt delivery...thank you!”

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Posted 10 years ago

Decathlon is rated 4.4 based on 11,542 reviews