Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,533 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,533 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service. Ordered items on Saturday morning, they arrived Monday. Great products at brilliant prices. Will definitely order from Decathlon again.”

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Posted 10 years ago

“Great service ,great price, great shop, great products. Will come running back”

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Posted 10 years ago

“Very pleased with my purchase of soft archery set for my grandson. Ordering was simple and was delivered when stated. Would recommend Decathlon. One small complaint, I was not notified by email when items were back in stock.”

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Posted 10 years ago

“Love the store espically the Kelanji running products.”

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Posted 10 years ago

“I have made only a couple of on line orders but in my experience the items were as described and arrived in store ready for collection when stated. Other times I have bought in store and I was pleased with my purchases, as they were well made and reasonably priced. I wear a lot of fleece clothing as I walk my dogs for miles in all weathers. I find it comfortable and warm, it also washes and dries quickly. Your range of outdoor clothing is perfect for me.”

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Posted 10 years ago

“Excellent products, Super fast delivery. Definitely recommend and would buy again.”

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Posted 10 years ago

“Quick delivery, excellent returns service”

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Posted 10 years ago

“Very nice products”

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Posted 10 years ago

“Can't beleive the quality of the tee-shirts that I bought, will recommend to family and freinds”

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Posted 10 years ago

“Great service, product as expected and arrived quickly and on time.”

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Posted 10 years ago

“Excellent company to deal with, Quick deliveries, very good prices. Any problems dealt with almost by return.”

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Posted 10 years ago

“Amazing. I bought a pair of jodphurs which I thought would be great. Stylish, fitted, good quality etc, but when I rode my horse in them I found them uncomfortable and unsuitable. With no original packaging left, I contacted Decathalon who sent me details on how to return them, within 2 days I'd received a full refund including postage. What more can I say, I will definitely use Decathalon again and will be making a trip to one of their shops in the near future. Excellent customer service, thank you. Be assured you can buy with confidence from this company.”

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Posted 10 years ago

“the goods were exactly what i ordered and delivery was fast. very good service allround. L,Woood”

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Posted 10 years ago

“I ordered 20 backpacks, thinking I wouldn't be allowed that amount, no problems at all. We were using them for the Mary's Meals Backpack project and wanted 10 pink and 10 blue, great price, quick deliverer, will use this company again.”

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Posted 10 years ago

“Very quickdelivery. Inflatable camping pillow does exactly what I want.”

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Posted 10 years ago

“Good communication and very speedy delivery. Great choice of products at good prices. Thoroughly recommend.”

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Posted 10 years ago

“Decathlon has been my first choice of outdoor equipment for 20 years, usually buying in France (in-store). The quality remains high. Merci.”

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Posted 10 years ago

“Excellent service and quality products. On a camping trip to N. Ireland, I found the extra baggage costs prohibitive. (with Flybe). By making a click and collect order, new, discounted, camping gear was waiting for me at Decathlon Belfast, just a short distance from City airport. The staff were charming! The Arpenaz 2 tent was faultless during a damp week. rick”

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Posted 10 years ago

“Good friendly customer service, products always competitively priced, own brand products seem to be as good as most big brands- I've had cycling kit, climbing kit and general camping kit from them - all seems to do the job it was intended for well, and seems pretty durable. A great store.”

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Posted 10 years ago

“Excellent service and description of goods. Purchased two robes for my daughters for swimming that fit my criteria: I wanted something that would warm them up and dry them after swimming. I also purchased some dance plimsolls. My daughter finds them very comfortable.”

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Posted 10 years ago

Decathlon is rated 4.4 based on 11,533 reviews