Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,530 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,530 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fast delivery to local store, all items arrived safe and sound at a bargain price!”

Helpful Report

Posted 10 years ago

Dear David, Thank you for your great feedback! We are really glad to know that you are satisfied with our services and products and we hope to see you soon at Decathlon for another positive experience. Please feel free to contact us for any questions. Have a lovely weekend!

Posted 10 years ago

“I've placed two online orders so far, both arrived promptly, collection from the store was really easy too. Highly recommended!”

Helpful Report

Posted 10 years ago

Dear Zoe, Thank you for your great feedback! We are really glad to know that you are satisfied with our services and products and we hope to see you soon at Decathlon for another positive experience. Please feel free to contact us for any questions. Have a lovely weekend!

Posted 10 years ago

“I like Decathlon, good quality products at reasonable prices.”

Helpful Report

Posted 10 years ago

Dear Peter, Thank you for your great feedback! We are really glad to know that you are satisfied with our services and products and we hope to see you soon at Decathlon for another positive experience. Please feel free to contact us for any questions. Have a lovely weekend!

Posted 10 years ago

“Good service: had to send back for a larger size as size chart not available when originally ordering. Everything then went well.”

Helpful Report

Posted 10 years ago

Dear Roy, Thank you for your great feedback! We are really glad to know that you are satisfied with our services and products and we hope to see you soon at Decathlon for another positive experience. Please feel free to contact us for any questions. Have a lovely weekend!

Posted 10 years ago

“I was sent the wrong colour pumps and had to return them to shop.”

Helpful Report

Posted 10 years ago

“Excellent service. Products always arrive on time. Can't comment on customer service, NEVER HAD TO USE IT!!!”

Helpful Report

Posted 10 years ago

Dear Michael, Thank you for your great feedback! We are really glad to know that you are satisfied with our services and products and we hope to see you soon at Decathlon for another positive experience. Please feel free to contact us for any questions. Have a lovely weekend!

Posted 10 years ago

“The coat was exactly as described and was delivered promptly. The coat is well made and great for money.”

Helpful Report

Posted 10 years ago

Dear Tim, Thank you for your great feedback! We are really glad to know that you are satisfied with our services and products and we hope to see you soon at Decathlon for another positive experience. Please feel free to contact us for any questions. Have a lovely weekend!

Posted 10 years ago

“items were as expected”

Helpful Report

Posted 10 years ago

Dear Jennifer, Thank you for your great feedback! We are really glad to know that you are satisfied with our services and products and we hope to see you soon at Decathlon for another positive experience. Please feel free to contact us for any questions. Have a lovely weekend!

Posted 10 years ago

“Customer Services should be reviewed. I had cause to phone on a Sunday and the person I spoke to had to serve customers whilst talking to me which I found appaling. Although she tried her best, all I got was about 5 interruptions and 'the computer says no'. Its just not good enough. She didn't have time to think about my query and appeared to have limited authority.”

Helpful Report

Posted 10 years ago

“Great service and good quality product at a very reasonable price.”

Helpful Report

Posted 10 years ago

“Good shoes . Good price. Good delivery and service. Need I say more!”

Helpful Report

Posted 10 years ago

Dear Helen, Thank you for your great feedback! We are really glad to know that you are satisfied with our services and products and we hope to see you soon at Decathlon for another positive experience. Please feel free to contact us for any questions. Have a lovely weekend!

Posted 10 years ago

“Goods are mailed out in a timely fashion and there is no problem returning things.”

Helpful Report

Posted 10 years ago

Dear Stephen, Thank you for your great feedback! We are really glad to know that you are satisfied with our services and products and we hope to see you soon at Decathlon for another positive experience. Please feel free to contact us for any questions. Have a lovely weekend!

Posted 10 years ago

“Highly satisfied all round”

Helpful Report

Posted 10 years ago

“Our first visit to Decathlon was an eye opener! So many sports catered for, and each one covered thoroughly. Although not sporty ourselves (looking re grandson's interests) we enjoyed the browse and were pleased to find "warm wear" for me and knee support for my husband which he has needed for years! The fleece jumper was so warm and easy to wear and a very reasonable price that I immediately sent for more - and when she saw mine my step daughter sent for some for her ski-ing holiday! I have been so comfortable all winter that I'm quite sorry the weather is warming up so that my fleeces keep me too warm, so I'll have to put them away for the summer! We'll go back again.”

Helpful Report

Posted 10 years ago

“Staff are always friendly and helpful at Giltbrook Decathlon. When i bought my daughters body protector for horse-riding i was given excellent advice on the fit etc. I hadn't even approached him to ask for advice he had offered his services and proved himself indispensable. I was so pleased he had approached me and offered to help fit my child. brilliant. thank you! p.s. quality of the items are always second to none too.”

Helpful Report

Posted 10 years ago

“I have shopped in France and in England in Decathlon, and have always been pleased with my purchases. Good value for money, and plenty of choice. Also good service on-line.”

Helpful Report

Posted 10 years ago

“The online store has everything for all sorts of sports. The prices are very reasonable, it's the first place I look now whenever I need new items.”

Helpful Report

Posted 10 years ago

“Decathlon provide a wide range of excellent quality sports goods at reasonable prices. Online website is easy to use - I've used both online purchases and reserved for collection. Both facilities worked fine for me. Wide range of products available, loyalty card for discounts and excellent service throughout. Need more Decathlon outlets in the London area.”

Helpful Report

Posted 10 years ago

“Excellent value for money. Inspiring sport's shop with lots of innovation products for a very attractive price. Great experience.”

Helpful Report

Posted 10 years ago

“Products exactly as described, good quality and reasonably priced. Delivery timely and as quoted. Overall good service.”

Helpful Report

Posted 10 years ago

Decathlon is rated 4.4 based on 11,530 reviews