Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,533 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,533 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I love the range of equipment at Decathlon, they have the whole range from cheap and cheerful to specialised expensive kit. I have bought lots of stuff from the store and through the decathlon website over the past year and have been impressed with the quality of the products, particularly the down sleeping bags and triban road bikes. The customer services team have also been more than helpful when I have needed to return an item.”

Helpful Report

Posted 10 years ago

“Very speedy service, even to very west Wales - extremely impressed. Would recommend and use again, thanks.”

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Posted 10 years ago

“Good product and quick delivery”

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Posted 10 years ago

“Really easy to use comparison guides. Order arrived in good time and just as requested. Would recommend to friends”

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Posted 10 years ago

“Excellent range of products for all budgets and really helpful service.”

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Posted 10 years ago

“very efficient service. easy ordering online. speedy delivery. overall very good to deal with,”

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Posted 10 years ago

“Massive selection of great sports equipment at very good prices.”

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Posted 10 years ago

“Great item great service.”

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Posted 10 years ago

“Great value and size selection”

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Posted 10 years ago

“Good products, attractively priced and delivered promptly and without fuss.”

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Posted 10 years ago

“Mix up over delivery dates and difficult to get in touch with them. When finally did make contact outcome was satisfactory”

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Posted 10 years ago

“Very happy with the product, best price I could find the table tennis table for and delivery was efficient. No complaints”

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Posted 10 years ago

“Excellent customer service. Would buy from this company again, safe in the knowledge that any queries or problems with the order would be dealt with promptly and sensitively.”

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Posted 10 years ago

“First order came very quickly, but all items were wrong, returned everything, reordered the items and was disgusted to find once again that all the items were again wrong. Returned everything again with a note to say that everything was wrong, no apology from decathlon just very poor service. Will not be using the service again”

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Posted 10 years ago

“I bought a new bike from you and its fabulous BUT I can't seem to get it into 3rd gear! So don't know what to do about it, I can't seem to login to my account either. hope to hear back soon. Ruth”

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Posted 10 years ago

“Bought a tent a few weeks ago, no hassles, no problems. Package arrived in good time. I'd recommend Decathlon”

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Posted 10 years ago

“Very good service. I would use you again.”

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Posted 10 years ago

“Fan spanking fastic”

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Posted 10 years ago

“Quick service and good price”

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Posted 10 years ago

“Quick delivery. Very very good product.”

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Posted 10 years ago

Decathlon is rated 4.4 based on 11,533 reviews