Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,530 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,530 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good and interesting range of stock. Personal interests being Cycling and camping. I usually order and purchase by click and collect. But, will also go to the store and look for items. Staff are always very helpful, knowledgeable and good humoured, which helps a lot!”

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Posted 10 years ago

“Great store and service. Sometimes stock can be a bit low but other than that always enjoy shopping in it.”

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Posted 10 years ago

“First class service and great prices and very friendly and helpful staff.”

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Posted 10 years ago

“My wife is totally in love with the jacket, and the kids have not taken their jackets off ,brilliant service have bought again and will in future Tony”

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Posted 10 years ago

“Very helpful, knowledgeable, and enthusiastic assistant helped me choose my new mountain bike. Not had chance to use it much yet but impressed so far.”

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Posted 10 years ago

“The item I ordered arrived on time - usual Decathlon very good quality and price. Affordable running gear that performs as it should.”

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Posted 10 years ago

“I ordered some skiing coats for my young children to keep them warm and dry at school. They arrived really quickly and I am impressed with the quality and price of the coats.”

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Posted 10 years ago

“Ordered "Click and Collect". My item was available 24 hrs later. Good service for a £4.99 item!”

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Posted 10 years ago

“Great fast service, good quality items, thank you”

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Posted 10 years ago

“Great to go to somewhere with all my sporting needs”

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Posted 10 years ago

“Your staff were wonderful but your delivery service is awful and about a week late on the quoted time, with no explanation as to why or when a new date would be. I will never buy on-line with you again!”

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Posted 10 years ago

Thank you for taking the time to review your order. We apologise for the delay in the processing of your Click & Collect and hope that you are satisfied with your purchase. Have a wonderful weekend.

Posted 10 years ago

“Been after this weightlifting belt for ages, then lost it a few weeks later so had to order another. Top quality and very good value for money. Item comes well packaged too, and only a couple of days for standard delivery.”

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Posted 10 years ago

“Our 11 year old daughter loved this, fantastically priced product , strong and durable and perfect for any garden :-)”

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Posted 10 years ago

“No problems and a quick delivery”

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Posted 10 years ago

“Having gone to the store in Southampton to purchase my goods I was a little miffed to find out the golf equipment was only sold online and not in the store, so on my way back home I was still miffed. When I got home and got online I found it very was to forget my store experience and merrily ordered my item, service was great delivery was early so happy bunny I am.”

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Posted 10 years ago

“Buen servicio, rápido y cumplió mis expectativas. Como siempre un placer comprar en decathlon.”

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Posted 10 years ago

“First time I've ordered, efficient service, very good quality for the price, time will tell if items last but so far they're all good. Will definitely order again! Wish there was a store in the South West!”

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Posted 10 years ago

“Decathlon have good quality clothes and kit at great prices. And they've got *everything*!”

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Posted 10 years ago

“Products are great but online service is terrible. My order was changed 2 or 3 times because the it was out of stock. When I tried to replace it for another item, a different one was selected. Besides, the order was delayed over a week because of this. You really need to keep your online stock up to date”

Helpful Report

Posted 10 years ago

Thank you for taking the time to review your order. We apologise for the inconveniences caused as a result of the items going out of stock in your order, we are aware that our website is not perfect today however we will take what has occurred to improve our logistics. Have a wonderful weekend.

Posted 10 years ago

“I cant find any negative things to say about decathlon. The items ive bought have been very good and one item I did buy was not to standard but they offered me a refund straight away. All in all a great place to shop at great prices. Will buy again from Decathlon”

Helpful Report

Posted 10 years ago

Decathlon is rated 4.4 based on 11,530 reviews