Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,542 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,542 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Have used click and collect a couple of times. Items were ready to collect from my local store very quickly. Staff were polite and helpful.”

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Posted 10 years ago

“Very pleased with the service. I had an issue with my airbed. Sent decathlon an email & they sent me a replacement out the same day. Amazing.”

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Posted 10 years ago

“Staff were knowledgeable helpful and nothing was too much trouble, as I spent time making my mind up.”

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Posted 10 years ago

“Excellent service on line and in store. On line orders delivered really quickly and goods were exactly as advertised. Have recommended to many people and looking forward to having a store in Crawley”

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Posted 10 years ago

“Bought a hydration back pack. Excellant product great price and delivered promptly. Nothing to fault with this transaction.”

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Posted 10 years ago

“The choice, the service and price are all first class.”

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Posted 10 years ago

“Super bridle - very good value, and received very quickly!”

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Posted 10 years ago

“Easy to use website. Easy to order. Delivered within 2 days. Very efficient. Item as described. Very pleased. I will definitely order again and I will recommend to family and friends.”

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Posted 10 years ago

“Received a garden badminton set which unfortunately had a cracked lid. This was replaced with no problem at all and we were very impressed with the immediate service. Thank you. Will use the service again.”

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Posted 10 years ago

“Excellent products at excellent prices and dispatched very quickly. Fantastic service.”

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Posted 10 years ago

“Very helpful twitter team providing me with updates for when the new shoes would come out”

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Posted 10 years ago

“Polite, understanding staff when looking for something I couldn't find, equally understanding when i had to return items. If only all retailers followed your reserve.”

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Posted 10 years ago

“I really liked the ski jacket I bought from Decathlon and it was a great price.”

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Posted 10 years ago

“I wanted to buy a BMX bike for my son's birthday quickly. I remembered Decathlon and thought I'd give them a try. From purchase to delivery went smoothly. My son loves his bike and my wife likes riding it too!”

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Posted 10 years ago

“Super quick delivery! No problems at all.”

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Posted 10 years ago

“Very reliable service. Customer services were extremely helpful. Have recommended to everyone!”

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Posted 10 years ago

“promt delivery products as described”

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Posted 10 years ago

“We've never been disappointed with a purchase from decathlon.”

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Posted 10 years ago

“Very reasonable, quick delivery.”

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Posted 10 years ago

“Easy website to use, and v speedy delivery. Very happy.”

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Posted 10 years ago

Decathlon is rated 4.4 based on 11,542 reviews