Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,527 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,527 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“very good service, A**** only downside was not Decathlon's fault was delivery service by DHL who lied about attempted delivery! luckily i arranged for delivery again to my work place...... I would most certainly buy again from them.... quality and service excellent!”

Helpful Report

Posted 9 years ago

“Decathalon must be my favorite store. It presents a vast assortment of kit and clothes. The store staff, are helpful and go out of their way to deal with any query. I always make a point of visiting the store whenever I go to Reading or Oxford.”

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Posted 9 years ago

“Good quick service. There was a small problem which wasnt Decathlon,s fault, and this was put right to my advantage. Will use again...........”

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Posted 9 years ago

“Very quick service. Can't fault it.”

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Posted 9 years ago

“Item was exactly as described and delivered very quickly. Definitely use the service again.”

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Posted 9 years ago

“I have always been very impressed by both the staff and products from decathlon. The staff know their stuff and they can always make a recommendation of the right gear. Recently I hiked Ben nevis with all my gear from decathlon and it was top notch . Very impressed all round. Can't heisitate to recommend them enough.”

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Posted 9 years ago

“Very friendly and helpful staff. Good quality merchandise at very reasonable prices.”

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Posted 9 years ago

“Right product at the right price delivered quickly what more could you ask for would recommend Decathlon to anyone.”

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Posted 9 years ago

“Mainly use Decathlon for cycling products (lubricants, spare parts and tools). Their range covers most needs and the products are of high quality and reasonable price.”

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Posted 9 years ago

“Placed order and then got text to pick up. Great service”

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Posted 9 years ago

“Good customer service, with exception of the young gentleman helping customers with cycling product in Harlow, Essex. Great return policy. Good value for money on many products.”

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Posted 9 years ago

“I love Decathlon. I lived in France and it was my favourite shop there. I was so pleased when a store came to Oxford. I am Headmaster of a school and often get shirts and sports kit printed with the School name etc. Decathlon brands are good - I am a Kalenji fan. Good quality at super prices..... What more can you ask for?”

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Posted 9 years ago

“The service was very good, I used click and collect. The jacket I got is well used already and is a fine jacket.”

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Posted 9 years ago

“Great kit at great prices.”

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Posted 9 years ago

“I order three UV protected tops on line. I was kept advised during the process by e mail and a text arrived to let me know the goods were ready for collection at my nominated store. Very smooth process.”

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Posted 9 years ago

“I think website excellent and looking forward to there shop.opening in Crawley.”

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Posted 9 years ago

“We bought the Deuter baby carrier. It was the cheapest price anywhere and the delivery service was excellent. Very efficient and highly recommended.”

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Posted 9 years ago

“Ordered goods online, delivered within the date, very happy with the service”

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Posted 9 years ago

“I was really pleased with my Rockrider 520S, just what I wanted. However, I was a bit disappointed to see that the price was reduced by £70 a couple of weeks after I bought mine for £450.”

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Posted 9 years ago

“The product is perfect; good quality and fit for the right price.”

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Posted 9 years ago

Decathlon is rated 4.4 based on 11,527 reviews