Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,542 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,542 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Love Decathlon, unfortunately our nearest store isn't local. So I ordered a waterproof jacket online, I placed the order on a Sunday afternoon and it was delivered on the Monday morning! And all for a pound!! What better value, I love the jacket, it fits beautifully so what is there not to like.. Thank you”

Helpful Report

Posted 10 years ago

“Great leggings that aren't transparent!”

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Posted 10 years ago

“very good service, A**** only downside was not Decathlon's fault was delivery service by DHL who lied about attempted delivery! luckily i arranged for delivery again to my work place...... I would most certainly buy again from them.... quality and service excellent!”

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Posted 10 years ago

“Decathalon must be my favorite store. It presents a vast assortment of kit and clothes. The store staff, are helpful and go out of their way to deal with any query. I always make a point of visiting the store whenever I go to Reading or Oxford.”

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Posted 10 years ago

“Good quick service. There was a small problem which wasnt Decathlon,s fault, and this was put right to my advantage. Will use again...........”

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Posted 10 years ago

“Very quick service. Can't fault it.”

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Posted 10 years ago

“Item was exactly as described and delivered very quickly. Definitely use the service again.”

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Posted 10 years ago

“I have always been very impressed by both the staff and products from decathlon. The staff know their stuff and they can always make a recommendation of the right gear. Recently I hiked Ben nevis with all my gear from decathlon and it was top notch . Very impressed all round. Can't heisitate to recommend them enough.”

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Posted 10 years ago

“Very friendly and helpful staff. Good quality merchandise at very reasonable prices.”

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Posted 10 years ago

“Right product at the right price delivered quickly what more could you ask for would recommend Decathlon to anyone.”

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Posted 10 years ago

“Mainly use Decathlon for cycling products (lubricants, spare parts and tools). Their range covers most needs and the products are of high quality and reasonable price.”

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Posted 10 years ago

“Placed order and then got text to pick up. Great service”

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Posted 10 years ago

“Good customer service, with exception of the young gentleman helping customers with cycling product in Harlow, Essex. Great return policy. Good value for money on many products.”

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Posted 10 years ago

“I love Decathlon. I lived in France and it was my favourite shop there. I was so pleased when a store came to Oxford. I am Headmaster of a school and often get shirts and sports kit printed with the School name etc. Decathlon brands are good - I am a Kalenji fan. Good quality at super prices..... What more can you ask for?”

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Posted 10 years ago

“The service was very good, I used click and collect. The jacket I got is well used already and is a fine jacket.”

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Posted 10 years ago

“Great kit at great prices.”

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Posted 10 years ago

“I order three UV protected tops on line. I was kept advised during the process by e mail and a text arrived to let me know the goods were ready for collection at my nominated store. Very smooth process.”

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Posted 10 years ago

“I think website excellent and looking forward to there shop.opening in Crawley.”

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Posted 10 years ago

“We bought the Deuter baby carrier. It was the cheapest price anywhere and the delivery service was excellent. Very efficient and highly recommended.”

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Posted 10 years ago

“Ordered goods online, delivered within the date, very happy with the service”

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Posted 10 years ago

Decathlon is rated 4.4 based on 11,542 reviews