Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,538 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,538 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I returned the majority of my order with three days of receipt as sizes differed garment to garment. This was three months ago. I have still NOT received a refund! You were very quick to take my money but not to refund it! I will never use decathlon again or recommend!”

Helpful Report

Posted 11 years ago

Hello Gail! Thank you for have taken your time to leave us your comment. We are sorry to hear that you are not satisfied with our return service and we really appreciate your feedback as we are trying to improve our services every day to make sport more accessible to everyone. We hope to see you again soon for a better experience at Decathlon! We do apologies for all inconvenience caused and feel free to contact us for any questions. Have a nice day!

Posted 11 years ago

“As good as my memories from when living in France.”

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Posted 11 years ago

“Well made and a very competitive price,always a winner”

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Posted 11 years ago

“I was very happy with the price and products I purchased online. The sizes with to small so I took them to my local Warrington stores and exchanged them without any hassle. The wet weather cycle gear and accessories for the bike are top quality at a really good price. I would and have recommended to friends and clients. Only down side was the time frame on delivery on the online order which was over a week.”

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Posted 11 years ago

“This was the first time I had had to go online. Shopping at Decathlon store always been great but riding daughter needed competition jodphurs in white. Store doesn't stock them so had to go online. They took a week to come which seemed a bit longer that other stores and of course (it is jodphurs) they didn't fit. No hassle returning and usual great service in store. Didn't get Decathlon jodphurs as seemed a lot of trouble to return and try another size. Went to where she could try on.”

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Posted 11 years ago

“I ' m very satisfied with the products amd delivery. Thank you.”

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Posted 11 years ago

“No problem with ordering or timely delivery and the goods were exactly as described and what I wanted. A good www experience.”

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Posted 11 years ago

“Easy to buy and to receive! Thanks”

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Posted 11 years ago

“Very pleased with my new RockRider 520, fairly prompt delivery, great value for what you get. Warrior193”

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Posted 11 years ago

“I have been buying products from Decathlon for around two years, when I first bought a Triban 3 road bike. This bike has been excellent value for money. I have covered over 1600 miles on this bike with the only issue being a broken chain, which did happen fairly early on, (I was a little disappointed that this was not covered in the warranty). I have bought many items of cycling clothing over the past two years, both in store and online, which have all been very good value for money and good quality. The only issue I have had is with sizing. I have had to return some clothing items due to them being too small, but now I just buy one size bigger than I normally would. I have also received excellent service from your Coventry store. I have found your staff in the cycling department to be very knowledgable and helpful. When I had an issue with the changing of gears on my bike it was quickly rectified. To summarise, I would say that Decathlon provide good quality products at very reasonable prices, particularly sale items, coupled with good customer service. I look forward to continuing to purchase sporting items from Decathlon in the future.”

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Posted 11 years ago

“Order processed and received quickly. Ski pants are great - my son will use them for few years without growing out of them. Good quality, great colour, wash well. Tested in the snow - very comfortable, no problems. Very happy with the purchase. The only thing is that they seem a bit thin so not sure if the pants would keep him warm in a very cold winter conditions. Not tested though.”

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Posted 11 years ago

“Great for my Petanque, competitively priced equipment, highly recommend.”

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Posted 11 years ago

“Great for my Petanque, competitively priced equipment, highly recommend.”

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Posted 11 years ago

“Kids love their scooters. Great quality and very quick delivery.”

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Posted 11 years ago

“Excellent service from staff in Sheffield store. Also item ordered on-line was delivered to store for collection much quicker than expected. Quality of clothing very good.”

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Posted 11 years ago

“Good scooter, glides nicely and not too heavy. Plenty of space on footplate for my size 7 trainers! Looks smart too. Only negative is the unfolding mechanism needs a bit of getting used to, otherwise very happy with purchase. Delivery was quick and well packaged too.”

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Posted 11 years ago

“Very good service, items received quickly with no problems.”

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Posted 11 years ago

“very happy with the product.”

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Posted 11 years ago

Hello Maurizio! Thank you for your nice feedback! We are really glad to know that you are satisfied with one of our products in term of prices and quality and we hope to see you soon at Decathlon for another positive experience. Please feel free to contact us for any questions. Have a great day!

Posted 11 years ago

“Decathlon provides high quality products. I mainly buy the Fouganza range for equestrian. Only negatives are, Only a small range of products in store, Sizing for equestrian products can be vague/confusing or overly large, Needs more new 2015 range of rugs and other products, We need a store in the South West - Southampton/Reading too far. Will continue to buy through Decathlon.”

Helpful Report

Posted 11 years ago

“I ordered running shoes online as I have trouble getting the right size in shops (Ladies UK Size 9). It was easy to order and the shoes arrived quickly for in-store pick up. They are nicer than expected for the price and are doing the job.”

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Posted 11 years ago

Decathlon is rated 4.4 based on 11,538 reviews